42Gears Helps Retailers Modernize the Customer Shopping Experience
When it comes to the retail industry, the customer’s experience and level of satisfaction is of paramount importance. All retail chains and outlets vie for footfalls and site visits. Such chains and outlets spend large amounts of money on marketing and advertising, as well as enhancing in-store displays to make the overall shopping experience more pleasant. What elevates some firms above the rest, however, is the ability to integrate technology into both the customer’s shopping experience and the staff’s workflows. 42Gears helps brick-and-mortar stores use mobile devices in innovative ways. With our products, stores can expend less effort on dealing with the misuse of corporate devices, and instead focus on providing the best and most efficient customer experience possible.
Brick-and-Mortar Stores Are Not Afraid To Put Customers in Control
To enhance their customers’ shopping experience, brick-and-mortar stores are now deploying tablets across stores that link customers’ digital and physical experiences. Among many other implementations, these devices function as interactive kiosks, product displays, and near-field communication (NFC) tag readers. These customer-facing devices can provide a compelling experience for customers. Our products help manage multiple devices throughout the value chain, including devices used in warehouses, logistics, merchandising, in-store experiences and business operations. SureFox by 42Gears allows retailers to lock down devices so that those devices can only access approved web pages, and can make that access contingent on proximity to specific NFC tags. SureMDM by 42Gears allows you to control all the devices in a store’s network remotely. SureLock by 42Gears prevents customers and staff from using unauthorized applications.
Use NFC Tags with SureFox
NFC or Near Field Communication is the ability of two devices to send data to each other when they are brought into close proximity. Nowadays, NFC is generally used in the form of NFC tags, which can be read by mobile devices such as Android-based tablets and smartphones. NFC usage varies from launching specific websites to providing Wi-Fi configurations to visitors at a café.
Web applications running in SureFox can take advantage of NFC tags . SureFox can lock down company-issued devices to permit access to only allowed web pages, and NFC tags can be configured to launch those webpages. Each product then can have an NFC tag encoded with an Internet URL pointing to a web page containing detailed information about the product. The customer can pick up the device when entering the store, put the locked-down Android device close to the product, and view detailed product information in the device’s SureFox browser.
Top retailers rely on 42Gears
42Gears provides comprehensive solutions for securing and managing devices deployed in the retail industry.
Use our products to prevent the misuse of mobile devices deployed in stores for customers to use. We allow you to password-protect device settings so that only authorized users have access to the settings. Retail customers using the device in the store cannot change the settings even by mistake. This way, you can set devices to be used exactly the way you want in terms of accessing only approved applications and content. This will help you protect your devices from malware, giving them longer life and better performance.
Diagnostics and Reporting
42Gears helps you ensure that your devices are always fit for retail use. You can monitor device health, get alerts and notifications when devices cross data-consumption or power level thresholds, improve efficiency by collecting data and performing diagnostics, and generate reports for usage patterns (including mobile data consumption) to run your store’s network of devices more effectively. This process can be carried out before or after store hours without impacting the customer experience.
Device Deployment and Management
42Gears provides easy mass-configuration options so that you can set up your devices across the length and breadth of retail stores in no time. After deployment, managing these devices is simple and easy with a centralized web console. Track and monitor your in-store devices, helping employees across the value-chain become more productive and equipped to make better decisions. You can wipe data, push software and take control of devices remotely, saving you precious time.
Support and Maintenance
We help you maintain and support the large number of devices deployed in a retail store with ease. With our products you can remotely take control of a device for providing real-time technical support whenever any issue arises. 42Gears lets you group your devices according to each section of the store and schedule maintenance activities like scans and software upgrades.