Quick and easy way to share Log Files using Cloud in SureLock

Applies to:
Product SureLock
Platform Android

Logs help you to maintain, manage and track records of all events and activities on a device or an application. Log Maintenance can be very useful in searching, analyzing and detecting unexpected behaviors of a device or an application. And, these logs can be helpful in a quick diagnosis and resolution of most of the technical concerns.

However, the process of searching for the log files in a device, copying and pasting fairly large sized files in a mail and mailing it to the concerned support team/person could be time consuming and tedious.

With SureLock, working with logs files is quick and easy because it comes with inbuilt option to export log files to cloud. You can simply use Export Log Files to Cloud feature to export files to cloud and share the Cloud ID with the concerned team.

Note: This feature will export Device LogsSettings File and Diagnostic Logs for SureLock,

Follow below mentioned steps to export log files to the cloud:

1. Access SureLock Settings

2. On the SureLock Admin Settings screen, tap on About SureLock

about_surelock

 3. On About SureLock screen, tap on Export Log Files to Cloud option under Diagnostics section

enable_log_files

 4. On Export Log Files to Cloud screen, tap on Export Logs

export_log_files

5. Next prompt will give you a Cloud ID for the exported file. You can share this ID with concerned team for assistance.

export_log_files_cloud_id

Read more about cloud options in our products:

6 advantages of using a cloud-based Mobile Device Management solution – Read

Configure Settings using Cloud Import and Export – Read

Configuring Lockdown Settings Remotely for Windows 7/8 using Cloud – Read

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