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Data We Collect

We capture and store the following information through our products to help our customers meet their device management objectives.

SureMDM

  • Device Details- SureMDM collects Android_ID, device make, model, OS and OS version, timezone, IP address, MAC address, mobile carrier information, etc. This information is collected to identify duplicate enrollments and filter out apps that are not compatible with the Enterprise Store.
  • Battery Status and Data Usage- This information is collected so that IT admins can view Charging Status in the Device Info panel and Data Usage on the Dashboard. Admins can check such details and act on them if the figures go below or above defined thresholds (there is an option for IT admins to get notified if values cross set thresholds).
  • Information Collected for Company Owned Mobile Devices- SureMDM stores inventory information for each of the mobile devices managed. The following information is collected  for each company owned mobile device:
    1. Hardware information, including UDID, SIM serial number, IMEI, IMEI2, MAC address, model, brand, storage information, phone number, address, Bluetooth MAC address, contact name, device local IP address, location (longitude and latitude), etc.
      The main purpose of capturing location details is to ensure that IT admins can track business devices (so it is not misused and corporate data is not leaked, in case the device is lost or stolen). Details like Bluetooth MAC Address, SIM Serial Number, etc. are  mainly captured for inventory management.
    2. Operating system information like version, build number, security patch date, etc. is captured so that IT admins can keep a track and push new updates, if available.
    3. Installed apps.
    4. Installed configuration profiles.
    5. Information can also be collected using mobile device extension attributes, which are custom fields through which almost any type of data can be collected from company owned devices.

Note: All this data is collected mainly for asset tracking and inventory management. As these details are collected via SIM cards, any attempt to tamper or swap SIM cards can be detected and IT admins can get notified immediately about any non-compliant action. For more info please refer to the 42Gears Privacy Page.

  • Information Collected from Personally-Owned Mobile Devices- SureMDM stores limited details of personally owned mobile devices. The following information can be viewed for each personally-owned mobile device:
    1. Hardware information including UDID, serial number, MAC address, model, IMEI, IMSI,brand, storage information,phone number, address, Bluetooth MAC address, contact name, device local IP address, location (longitude and latitude), etc.
      The main purpose of capturing location details is to ensure that IT admins can track business devices (so it is not misused and corporate data is not leaked, in case the device is lost or stolen). Details like Bluetooth MAC Address, SIM Serial Number, etc. are mainly captured for inventory management.
    2. Operating system information like version, build number, security patch date, etc. is captured so that IT admins can keep a track and push new updates, if available.
    3. Managed apps installed by SureMDM.
    4. Configuration profiles installed by SureMDM.
    5. Mobile device extension attributes do not apply to personally-owned mobile devices.

This information is collected mainly for asset tracking and inventory management. As data is collected via SIM cards, any attempt to tamper or swap SIM cards can be detected and IT admins can get notified of any non-compliant action. For more info please refer to the 42Gears Privacy Page.

Data collected in MDM: https://www.42gears.com/data-collected-in-mdm/

 
SureLock

The following information is collected for Android devices:

  • Hardware information, including device model, IP address, IMEI, IMEI2, WiFi Mac, Bluetooth Mac, Android ID, Serial Number, and device OS- These details are captured for the purpose of device activation and enabling kiosk lockdown.

The following information is collected for Windows devices:

  • Hardware information, including device model, IP address, WiFi Mac, device OS-These details are captured for the purpose of device activation and enabling SureLock.

 
SureFox

The following information is collected for Android devices:

  • Hardware information, including device model, IP address, IMEI, WiFi Mac, Bluetooth Mac, device OS- These details are captured for the purpose of device activation and enabling kiosk lockdown.

 
SureVideo

The following information is collected for Android devices:

  • Hardware information, including device model, IP address, IMEI, WiFi Mac, Bluetooth Mac, device OS- These details are captured for the purpose of device activation and enabling kiosk lockdown.

The following information is collected for Windows devices:

  • Hardware information, including device model, IP address, IMEI, WiFi Mac, Bluetooth Mac, device OS- These details are captured for the purpose of device activation and enabling kiosk lockdown.

The following information is collected for iOS devices:

  • Hardware information, including device model, IP address, IMEI, WiFi Mac, Bluetooth Mac, device OS- This information is captured for the purpose of activation.

 
AstroContacts

The following information is collected:

Operating system, device model and serial number.

 
AstroFarm

The following information is collected:

  • Details From Phone- Device Platform, Model Name, Device serial number, OS details, Phone details like IMEI, IMSI, ICCID, Network, Phonenumber, Manufacturer name, CPU Details, Battery Details, Browsers available on the device, Display details, Network details.
  • Details of a User- Name, Email address.

Upon termination or expiration of the Agreement, 42Gears shall (at Customer's option) delete or return to Customer all Customer Data (including copies) in its possession or control, except that this requirement shall not apply to the extent is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems, which 42Gears shall securely isolate, protect from any further processing and eventually delete in accordance with 42Gears deletion policies, except to the extent required by applicable law.