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Customer Success Manager

Key Responsibilities

  1. Assist customers’ technical requests and take care of any technical issues.
  2. Build strong customer relationships, especially with key customer stakeholders and partners.
  3. Always strive to provide exceptional customer experience.
  4. Manage customer expectation and lead them to customer satisfaction.
  5. Keep track of key account metrics.
  6. Communicate the progress to both internal and external stakeholders.
  7. Take initiatives in identifying growth opportunities.
  8. Collaborate with our team to achieve sustainable growth.
  9. Answering product-related queries in a timely manner.
  10. Train customers to use products effectively.
  11. Analyse customers’ needs and suggest upgrades or additional features to meet their requirements.
  12. Establish best practices.

Requirements and Skills

  1. Proven 3+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer.
  2. Understanding of Software development life cycle and bug life cycle.
  3. Strong understanding on all mobile device platforms and mobility terminology.
  4. Knowledge of current mobile device trends in the market.
  5. Experience in managing multiple accounts as dedicated account owner.
  6. An ability to gasp customers’ needs and suggest timely solutions.
  7. Good time-management skills.
  8. Excellent verbal and written communication skills.
  9. Strong analytical and problem-solving skills.
  10. Hand on experiences with MDM, UEM products.