Remote Access

Remote Desktop Software for IT Pros

Trusted by thousands of customers as their preferred Remote Access solution for troubleshooting of mobile devices and desktop computers.

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Want to remotely access Android, Windows, or iOS devices right from your browser? You can do it with the Remote Access feature of SureMDM. Remote Access allows IT professionals and technicians to take control of computers and mobile devices remotely. The administrator can view the screen of a remote computer, tablet or smartphone, and can also interact with the device remotely using her keyboard and mouse.

Benefits of Remote Access Software

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Remote Troubleshooting

If a mobile device or computer user is experiencing a problem, the IT technician can use a browser to remotely log into the user’s device or computer and perform diagnostic and remedial operations. Remote Access capability avoids the need for the IT team to physically visit the user’s location or get the device shipped to the service center for troubleshooting and repairs.

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Real-Time Training

Some computer or phone-based tasks might be hard for newcomers, but very easy for experts. In such situations, the manager or an expert can take control of the user’s tablet, smartphone, or computer using MDM remote desktop features, and show the step-by-step actions required to perform the task. For instance, a user might struggle with how to install an app from the Google Play Store on an Android smartphone or a tablet. In this situation, the technician or IT support person can use Android remote control functionality to help the user understand how the installation of apps from the Google Play Store works.

Remote Access Features

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High Performance

SureMDM Remote Access is a highly reliable remote desktop software that works on virtually all types of browsers and desktop platforms.

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Concurrent Remote Control Sessions

IT technicians can initiate multiple simultaneous remote control sessions from a single computer.

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File Transfer

Upload and download files to and from the device during the remote access session. For example, IT admins can download any log files before raising a support ticket, or they can clean devices by remotely deleting any unnecessary files.

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Pause Streaming on Inactivity

To save bandwidth, the remote screen streaming is paused after 2 mins of inactivity by default. This setting can be changed or disabled as needed.

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Process Viewer

View the list of currently active apps and processes on a device, and see additional information such as the process ID, CPU usage, and process name.

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Robust Security

All screen sharing occurs over industry standard secure communication technology.

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Role Based Access

Allow or deny specific remote access features to your IT staff. For instance, a level 1 technician may be given permission to access a remote screen, but still be restricted from performing file transfer operations.

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Capture Screenshots

Take screenshots of the device screen any time during the remote control session. This may be required for auditing reasons, or may be useful when creating a support ticket in case the issue is not resolved immediately.

Conclusion

The ability to take remote control of mobile devices and computers can be a powerful tool in the hands of any IT team. By using a remote desktop software IT admins can fix device issues right from their computers sitting in their own offices. As a reliable and powerful alternative to TeamViewer and LogMeIn, SureMDM Remote Access capability is actively used to support millions of mobile devices and computers around the world.

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