5 things businesses must consider before selecting an EMM solution provider

For small businesses with limited operational budgets, the cost of EMM solution plays a big role in the selection. Most of these solutions are offered in the form of licenses or as a subscription. Small EMM solution providers show more flexibility by offering monthly subscription pricing. Large EMM solution providers are likely to charge more for on-boarding and support. Customers are sometimes not given the option to choose product modules and services. They are forced to buy a loaded offering thus making the purchase more expensive. A solution provider that has a plug-and-play design can give the customers what they want to keep the costs in check.

Support is a vital part of any EMM strategy. Unfortunately, it gets ignored or is given less importance as compared to the solution. Organizations do not want to get stuck with a very good EMM product and a non-responsive support. A check on the SLAs and existing feedback of support would help choose the right solution provider. Just as it is not wise to go with a small solution provider for a big deployment, it is unwise to go with a big solution provider for small deployments. While in the former case the issue can be with capability, in the latter case the issue can be with the willingness to engage and solve the customer’s problem.

An EMM solution is needed to provide a secure and efficient platform for employees equipped with mobile devices. It is important to get their feedback about the experience of using the solution before deploying them. Similarly the admins should find it easy and intuitive to use. A pilot will help get a sense of scalability and product support provided by the solution provider.