42Gears Support

Support

42Gears Support helps you resolve product related issues and answer queries promptly

Our Support Team strives to ensure business continuity for our customers through quick turnaround times in acknowledging, attending, and resolving issues.
The production environment requires preparedness to attend to issues. We ensure that all our customers are supported by a highly competent Technical Support Team that is extensively trained in our products.

To ensure that our customers can easily reach us for any product related issues, we provide all modes of communication (i.e. phone, chat or email) to our customers.

Customers can utilize extensive documentation available on 42Gears website to resolve simple issues on their own. We help our customers be up to date with our products through our news section, blogs, videos, case studies, whitepapers and FAQs.

Our customers can choose from various options offered by 42Gears support. These are designed keeping in mind the customer’s budget, business criticality, and complexity.

Learn more about our services.

Basic Support

42Gears Basic Support is intended for different platforms and applications that require continuous support during local business hours. Our Technical Support Team consists of experts in the field of mobility with vast experience of working in real-world customer environments.

Enterprise Support

42Gears Enterprise Support additionally provides 24/7 support and online training over Basic Support.

Privilege Support

42Gears Privilege Support is comprised of faster response time for support requests, an increased number of support administrators, and access to a dedicated Account Manager. Privilege Support is meant for customers with complex environments requiring attention from senior support experts.

Support Activity

Basic

Enterprise

(500+ Licenses)

Privilege

(1000+ Licenses)

Software Upgrades

                Yes

        Yes                    

           Yes

Software Updates

                Yes

        Yes

           Yes

New Features & Versions

                Yes

        Yes

           Yes

Response to queries

                Yes

        Yes

           Yes

Coverage

              8x5 

       24x7

          24x7

Training

                  - 

      Online

        On-site

Upgrade Notification

                  -

        Yes

          Yes

Priority Queuing

                  -

         -

          Yes

Account Manager

                  -

         -

          Yes

For support pricing and details, please write to us at services@42gears.com

Here are a few customers who benefited from our products and support services:

BelmontTech
hi-care
mertination
delivery