Support

Our Support Team strives to ensure business continuity for our customers through quick turnaround times in acknowledging, attending, and resolving issues.
The production environment requires preparedness to attend to issues. We ensure that all our customers are supported by a highly competent Technical Support Team that is extensively trained in our products.

To ensure that our customers can easily reach us for any product related issues, we provide all modes of communication (i.e. phone, chat or email) to our customers.

Customers can utilize extensive documentation available on 42Gears website to resolve simple issues on their own. We help our customers be up to date with our products through our news section, blogs, videos, case studies, white papers and FAQs.

Our customers can choose from various options offered by 42Gears support. These are designed keeping in mind the customer’s budget, business criticality, and complexity.

Learn more about our services.

Standard Support

42Gears Standard Support is intended for different platforms and applications that require continuous support during local business hours. Our Technical Support Team consists of experts in the field of mobility with vast experience working in real-world customer environments.

Premium Support

42Gears Premium Support additionally provides 24/6 support and online training over Standard Support.

Enterprise Support

42Gears Enterprise Support is comprised of faster response time for support requests, an increased number of support administrators, and access to a dedicated Account Manager. Enterprise Support is meant for customers with complex environments requiring attention from senior support experts.