SureMDM - Frequently Asked Questions

What is SureMDM?

SureMDM is a secure and the easiest mobile device management solution. It is available as both Cloud and On-premise versions.

 

What mobile platforms are supported by SureMDM?

Android, Windows 7, Windows 8, Windows Mobile and Windows CE.

 

How can I evaluate SureMDM?

You can evaluate SaaS version of SureMDM. It takes a few minutes to get started. Simply complete the brief Registration Form. After registration, you will receive an email with instructions.

In case you wish to try out OnPremise SureMDM solution, write an email to us at techsupport@42gears.com or call us at +1 424 284 2574 and we will set you up.

 

What are the server requirements?

Nothing. We have setup all of that. Registration takes less than a minute and you can log in and start using SureMDM immediately after that. It then takes few minutes to configure a device to connect to SureMDM and you can start managing your device in minutes.

If you want to try SureMDM on your own network, contact us at sales@42gears.com and we will provide you the installation package and instructions to set it on your own.

 

Due to business and corporate policy requirements, I cannot use the SaaS version. Can I evaluate the OnPremise version?

Yes, it is possible to evaluate the On-premise version. You can send your request to techsupport@42gears.com or call us at+1 424 284 2574

 

Where are your servers located?

SureMDM Servers are hosted on Amazon EC2 and Windows Azure cloud infrastructure, located in multiple locations in the US.

Amazon EC2 provides secure, top of the class, high availability cloud infrastructure.

 

How about data security?

You and your device's access to the SureMDM service will be accomplished via a secure internet link (SSL) and all of your data will be protected through our backup procedures.

 

I have evaluated the SureMDM SaaS version but I want to purchase the OnPremise version. Do I need to configure each
device again to connect to the OnPremise SureMDM Server?

No, the transition from the SaaS solution to OnPremise solution shall be totally automated and would not require any manual configuration on individual devices. Our technical team would make sure of a quick and smooth transition.

 

What happens at the end of the trial?

At the end of the trial, you will be expected to initiate a purchase or trial account will get disabled automatically. A 42Gears representative will contact you concerning your purchase decision, or you may contact 42Gears directly at any time regarding purchase or termination of SureMDM.

Note: If you choose to cancel the trial or decide not to purchase SureMDM you will need to back up your stored data in the format available. 42Gears is not responsible for any data left on the SureMDM system.

 

I want to request an extension of the 30-day free trial period?

The trial period is for 30 days, but we will review extension requests on a case-by-case basis. Please submit your extension request to techsupport@42gears.com and provide your account details.

 

I am satisfied with the product. How do I buy it now?

You can purchase the product online from 42Gears.

Once purchased, we will make your trial account live with the purchased device limit. In case you buy OnPremise version, we will send you required installation files, setup instructions and license key.

 

Still have questions? Please contact us or write to us at techsupport@42gears.com.