How to view call logs on Android phones remotely using SureMDM?

Around the world, enterprises and organizations are mobilizing their workforce by allowing smartphones to boost productivity. There are several factors that influence workforce productivity. These situations or events can affect a business in either a positive or negative way. Phone usage during work hours proves to be one such factor. Unnecessarily long calls might hit productivity negatively. Also, if the phone is provided by management, it also adds to the expenses of the organization. As a part of management best practices, the least you can do is to have a phone call logging functionality that monitors the usage of phones in an enterprise.

SureMDM is a mobile device management solution that comes with an integrated Call Logging feature allowing you to monitor and log the calls on Android phones. These logs can be viewed directly on SureMDM Admin Console to keep a check on the calls made along with the time and duration of each incoming and outgoing call. This information can also be used to develop appropriate tactics and strategies to implement suitable policies

Follow the steps below to enable and configure call logging on your managed Android devices:

1. Log in to your SureMDM Web Console

2. On SureMDM Home, click on Jobs and select Android

3. On Select Job Type page, click on Call Log Tracking

4.  On Call Log Tracking prompt, give a name to the job and turn Call Log Tracking on

5.  Enter a value in minutes in the Tracking Periodicity field and click on OK

6. The created job will get listed

7. Go back to SureMDM Home, select the desired device and click on Apply

8. On Apply Job To Device prompt, select the job and click on Apply

9. Once the job is successfully applied, SureMDM will start tracking calls and maintain a log

Follow the steps below to view the call log:

1. Select the desired device from the list

2. Click on More and click on Call Logs to launch a prompt with following details:

• Incoming
• Outgoing
• Missed
• Rejected

3. Click on Export to export the log in .csv format

SureMDM offers similar feature for SMS with SMS Log Tracking option. Explore such features in SureMDM by registering for free.