List of Sub-processors
42Gears and its affiliates uses certain infrastructure and services specific sub-processors to host its applications and provide certain functionality and professional services to its customers/users as explained in the tables below:
| Entity Name | Purpose | Applicable Services | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Primary cloud Infrastructure and data hosting where all SaaS applications are hosted | 42Gears Cloud Services | EU,USA and APAC (depends on what customer chooses) |
| Azure | Cloud infrastructure by Microsoft | 42Gears Cloud Services | EU,USA and APAC |
| PayPal, Stripe & BlueSnap | Payment Service Provider | Payment Gateway | Sripe (USA), Bluesnap (US) and PayPal (US) |
| Chargify | Sales Tool | Sales Management | USA |
| Odoo | ERP centralised repository for all the finance,Sales and License Management | ERP | Singapore |
| Mongodb Atlas | Database service which we use to store data. | Database service | EU,USA and APAC |
| Mailgun | Email and collaboration tool | Sending mails from all 42Gears products | US,EU |
| Intercom | Chat/communication tool with customers | Integrated with SureMDM and on website | USA |
| Google Cloud Platform | Secondary Cloud Infrastructure Provider for data hosting and SaaS deployment | Cloud Services, Big Query | EU,USA and APAC |
| GOTOWEBINAR | Managing Webinar | 42Gears Webinar | USA |
| Windows Push Notification Services (WNS) | For Windows | Send Push notifications for Windows | EU, USA and APAC (Based on Customer's choice) |
| Freshdesk | Customer support ticketing process | To collate and track the ticket generated by users for the technical support | USA |
| Google Analytics | Complies visitor statistics | To monitor and analyse website traffic | USA, Europe, Asia. Information about the locations of Google data centres is available at www.google.com/about/datacenters/locations/. |
| Google Maps | Location Service | Google deployed mapping platform Used by SureMDM to find end users real time location on a map (Only for those who has enabled the location tracking) | USA and Europe |
| JIRA | Issue and Project tracking software | For bug tracking and agile project management | USA |
| RingCaptcha | SureMDM SMS service | Sending SMS from suremdm | USA |
| Google Tag Manager | To fire google analytics code | 42Gears website | EU, USA and APAC |
| Avalara | Invoicing and other related services | Sales Tax Calculations and E-Invoice | USA |
| Clear Tax | Invoicing and other related services | GST Filing & Reconciliation Tool | India |
| Firebase | SureMDM FCM : SureMDM uses Firebase cloud messaging for sending notifications to Android devices. AstroContacts uses this database for storing the all the records of users and thier contacts added inside AstroContacts. | SureMDM, AstroContacts | SureMDM- USA and Astrocontacts- USA |
| HotJar | Analyse user experience | SureMDM | European Union (EU) |
| Google Workspace. | Email Solution | Email Solution | USA |
| Pantheon | 42Gears Websites are hosted here | WordPress Websites (Pantheon package includes WordPress, PHP, MySQL, GitHub) | United States |
| Outlaw (Filevine Inc.) | Contract Lifecycle Management | Tool for managing the contracts | USA |
| AWS Cognito | Third party IDP integrated inside AstroFarm for user authentication | AstroFarm | EU |
| Discourse Cloud | 42Gears Community Portal | Community Engagement | US |
| Keka | 42Gears Employees | Database storage and day to day activities | India |
| AWS SES | External email notification tool | AstroFarm, AstroStatus | EU |
| ChatGPT OpenAI | AI-powered script assistance | SureMDM | US |
| Odoo community edition (open source) | 42Gears Academy for customers Training videos and product knowledge certification | 42Gears Cloud Services | US(AWS) |
42Gears Affiliates
42Gears Mobility Systems Private Limited may use one or more of its affiliates as sub-processors to deliver products and services to you. The affiliates used may also depend on where you and your users are located. Details of 42Gears affiliates are listed here: https://www.42gears.com/contact-us/