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List of Sub-processors

42Gears and its affiliates uses certain infrastructure and services specific sub-processors to host its applications and provide certain functionality and professional services to its customers/users as explained in the tables below:

Entity Name Purpose Applicable Services Location
Amazon Web Services, Inc. Primary cloud Infrastructure and data hosting where all SaaS applications are hosted 42Gears Cloud Services EU,USA and APAC (depends on what customer chooses)
Azure Cloud infrastructure by Microsoft 42Gears Cloud Services EU,USA and APAC
PayPal, Stripe & BlueSnap Payment Service Provider Payment Gateway Sripe (USA), Bluesnap (US) and PayPal (US)
Chargify Sales Tool Sales Management USA
Odoo ERP centralised repository for all the finance,Sales and License Management ERP Singapore
Mongodb Atlas Database service which we use to store data. Database service EU,USA and APAC
Mailgun Email and collaboration tool Sending mails from all 42Gears products US,EU
Intercom Chat/communication tool with customers Integrated with SureMDM and on website USA
Google Cloud Platform Secondary Cloud Infrastructure Provider for data hosting and SaaS deployment Cloud Services, Big Query EU,USA and APAC
GOTOWEBINAR Managing Webinar 42Gears Webinar USA
Windows Push Notification Services (WNS) For Windows Send Push notifications for Windows EU, USA and APAC (Based on Customer's choice)
Freshdesk Customer support ticketing process To collate and track the ticket generated by users for the technical support USA
Google Analytics Complies visitor statistics To monitor and analyse website traffic USA, Europe, Asia. Information about the locations of Google data centres is available at www.google.com/about/datacenters/locations/.
Google Maps Location Service Google deployed mapping platform Used by SureMDM to find end users real time location on a map (Only for those who has enabled the location tracking) USA and Europe
JIRA Issue and Project tracking software For bug tracking and agile project management USA
RingCaptcha SureMDM SMS service Sending SMS from suremdm USA
Google Tag Manager To fire google analytics code 42Gears website EU, USA and APAC
Avalara Invoicing and other related services Sales Tax Calculations and E-Invoice USA
Clear Tax Invoicing and other related services GST Filing & Reconciliation Tool India
Firebase SureMDM FCM : SureMDM uses Firebase cloud messaging for sending notifications to Android devices. AstroContacts uses this database for storing the all the records of users and thier contacts added inside AstroContacts. SureMDM, AstroContacts SureMDM- USA and Astrocontacts- USA
HotJar Analyse user experience SureMDM European Union (EU)
Google Workspace. Email Solution Email Solution USA
Pantheon 42Gears Websites are hosted here WordPress Websites (Pantheon package includes WordPress, PHP, MySQL, GitHub) United States
Outlaw (Filevine Inc.) Contract Lifecycle Management Tool for managing the contracts USA
AWS Cognito Third party IDP integrated inside AstroFarm for user authentication AstroFarm EU
Discourse Cloud 42Gears Community Portal Community Engagement US
Keka 42Gears Employees Database storage and day to day activities India
AWS SES External email notification tool AstroFarm, AstroStatus EU
ChatGPT OpenAI AI-powered script assistance SureMDM US
Odoo community edition (open source) 42Gears Academy for customers Training videos and product knowledge certification 42Gears Cloud Services US(AWS)

42Gears Affiliates

42Gears Mobility Systems Private Limited may use one or more of its affiliates as sub-processors to deliver products and services to you. The affiliates used may also depend on where you and your users are located. Details of 42Gears affiliates are listed here: https://www.42gears.com/contact-us/