Case Study - Entertainment

Meow Wolf

Meow Wolf Improves Customer Engagement with 42Gears UEM

Business Overview

Meow Wolf is a Santa Fe, New Mexico, based arts and entertainment group that was established in 2008 as an art collective. It creates immersive experiences that transport audiences of all ages into fantastic realms of stories and exploration, which entails art installations, video and music production, and extended reality content.

The Challenge

Customers attending the experiences offered by Meow Wolf are given Samsung Knox devices that are used for audio tours. The company wanted their customer facing devices to be locked down to a specific app. They also wanted the devices’ hardware keys to be disabled and ensure that they could connect to a specified network only.

The Solution

They were looking for a solution that could help them secure their devices. In addition to the features they were looking for, they also evaluated the options they had based on affordability, ability to test the software before purchase and after sales support.

42Gears UEM proved to be the solution of choice as it allowed them to:

  • Restrict app access
  • Restrict network access
  • Disable hardware keys
  • Get feedback and roll out fixes quickly

Not only did 42Gears UEM make for an economically viable solution, it also allowed them to test the features available through a trial download.

Industry: Entertainment

Location: Santa Fe, New Mexico

Product: 42Gears UEM Solution

Operating System: Android

Devices: Samsung KNOX Tablets

Licences: 100+

Benefits

42Gears UEM allowed them to:

  • Ensure visitors could only access whitelisted apps
  • Ensure that devices are only connected to specific networks
  • Launch audio tours on multiple devices
  • Ensure visitors could engage more through an easy interface
  • Ensure visitors couldn’t access the system settings

Accolades

“We’re a company of sprints. With 42Gears UEM, we were able to launch our audio tours quickly, get feedback and roll out fixes more efficiently. In just a few hours we were able to understand all of the solution features and find quick solutions with the support team.”

 - Jeff Fullerton,
   Strategic Development Manager,
   Meow Wolf