Case Study - Healthcare

How a Leading Healthcare Company Maintained Continuity in Crisis with the Help of 42Gears and NUU

Business Overview

In 2021, a Fortune 500 global healthcare leader, known for its cutting-edge medical devices, diagnostics, and nutritional products, grappled with severe device shortages caused by pandemic-driven supply chain disruptions. Operating in over 160 countries, the company’s ability to ensure service continuity and meet global healthcare demands was vital.

Challenges

In 2021, the pandemic-related disruption in healthcare operations led to critical service delays, putting patient care at risk and weakening trust in medical institutions. Operating within a highly regulated environment, the company required solutions that:

Complied with strict standards like HIPAA
Were efficient, scalable, and quickly deployable

To resolve the issues, the organization sought a partner that could:

Provide reliable hardware
Deliver a tailored device management solution
Meet stringent operational and compliance requirements

Solution

The company partnered with NUU, which supplied dependable, scalable devices that fulfilled both performance and deployment requirements. Understanding that hardware alone wasn’t enough, NUU teamed up with 42Gears to deliver a comprehensive, enterprise-ready solution.

42Gears customized its SureMDM agent to match the customer’s exact needs. The tailored solution offered:

Advanced remote management features
End-to-end HIPAA-compliant security
Seamless deployment capabilities
Centralized control across all devices

While similar enterprise rollouts in regulated industries often take 9–12 months, NUU and 42Gears completed the entire process in under six. Starting in October, the solution was validated by December and deployed immediately after. By March 2022, hundreds of thousands of licenses were successfully rolled out, despite global supply chain disruptions.

This rapid execution was made possible by:

NUU’s flexible manufacturing and direct partner coordination
42Gears’ rapid software customization to meet strict compliance needs
Clear communication and shared accountability among all parties

“At NUU, we prioritize agility and reliability especially when it matters most. Partnering with 42Gears allowed us to deliver not just devices, but a complete, custom-built Android™ solution under incredible time pressure. Their team matched our urgency and commitment every step of the way, and together, we proved what’s possible when two innovation-driven companies align.”

— Danny Sit, CEO of NUU

Industry: Healthcare

Location of deployment: Global

Products: SureMDM

Devices: Android Devices

Deployment Size: 200,000+ devices

Operating System: Android

Challenges:

In 2021, the pandemic-related disruption in healthcare operations led to significant service delays, putting patient care at risk and straining trust in medical systems. Operating in a highly regulated space, the company needed a solution that met strict standards like HIPAA while being efficient, scalable, and quick to deploy. To address growing operational complexity and compliance requirements, the company sought a partner that could deliver both reliable hardware and a customized device management solution aligned with their industry regulations and operational needs.

Solutions:

The company selected a combination of rugged, dependable hardware and a tailored MDM solution that offered centralized control, real-time visibility, and the flexibility to meet strict security and compliance standards. NUU provided scalable devices that met performance needs and partnered with 42Gears to deliver a complete enterprise-ready platform. 42Gears customized its SureMDM agent to fit the customer’s requirements, enabling secure remote management with HIPAA-compliant security, quick deployment, and centralized control.

Results

NUU and 42Gears empowered the customer to meet its global commitments at a time when many competitors faced delays or disruptions. Their swift and efficient deployment:

Maintained client satisfaction
Ensured full regulatory compliance
Enhanced the company’s reputation for resilience and innovation

The collaboration also boosted operational agility, providing a scalable, future-ready platform capable of navigating ongoing uncertainty while continuing to deliver critical healthcare solutions worldwide.

About NUU for Business

NUU for Business is your trusted partner for custom-built Android™ devices and software. We provide value-driven technology that keeps businesses connected, efficient, and ready to perform. Our competitive, affordable, and flexible customization ensures our solutions precisely meet the unique needs of enterprises. Trusted across various industries, our proven track record guarantees reliability, quality, and security, all backed by years of expertise. With a history of successful global deployments, we deliver dependable service through enterprise-grade support, seamless integration, and full regulatory compliance—empowering businesses to thrive worldwide.

Learn more at nuuforbusiness.com.

About 42Gears

42Gears is a global leader in enterprise mobility management. Offering both cloud-based and on-premise solutions, the company supports all major mobile and desktop operating systems, empowering IT and DevOps teams to enhance frontline productivity and streamline software development. Trusted by over 18,000 customers in more than 115 countries, 42Gears products are available through a global partner network.

Learn more at: https://www.42gears.com

42Gears: Enabling Scalable, Compliant Device Management for a Global Healthcare Leader

“Working with a global healthcare device manufacturer and NUU, we provided a customized SureMDM solution that aligned with their regulatory and compliance requirements. Our platform enabled them to manage and secure thousands of NUU devices across facilities, helping ensure HIPAA compliance, and centralized device management - all while adapting to their unique operational workflows.”

-Jim Malmquist, Senior Director - Sales at 42Gears Mobility Systems