Case Study - Retail
Business Overview
buy2 Franchise LLC is a full-service franchise consulting and development firm specializing in helping individuals become franchise owners, particularly in the convenience store industry. The company provides comprehensive guidance throughout the franchising process, as well as business management support to ensure franchisees operate efficiently and successfully.
Challenges
When buy2 Franchise LLC planned to expand its mobile hardware infrastructure, it required a more specialized Mobile Device Management (MDM) solution. Several MDM options were trialed through web searches, but none met their expectations. During ongoing collaborations with TechQuidation on various projects, buy2 Franchise LLC experienced a truly open and collaborative partnership. They engaged in continuous dialogue over several years about a wide range of technology needs. TechQuidation was always available to discuss current solutions or explore future possibilities. Through this trusted relationship, buy2 Franchise LLC was introduced to 42Gears SureMDM—an ideal solution that matched their requirements.
Key challenges included:
- Managing and deploying 60+ tablets efficiently across multiple locations.
- Ensuring a scalable enterprise-level device management solution.
- Receiving high-quality customer support for device-related issues.
- Reducing manual workload for HR and operational staff through automation.
Solution
After evaluating various MDM solutions, buy2 Franchise LLC selected 42Gears SureMDM under the guidance of Techquidation, due to its enterprise-ready capabilities and reliable customer support. The platform provided a centralized device management solution tailored for large-scale deployments.
With SureMDM, buy2 Franchise LLC was able to:
- Deploy and manage over 60 tablets used for employee time tracking and back-office operations.
- Monitor and address device issues in real-time, reducing operational disruptions.
- Assign a dedicated engineer for complex support needs and receive 7-day-a-week customer support.
- Utilize GPS tracking for locating misplaced devices.
- Implement remote access and control functions to assist and train employees remotely.
Results
The implementation of 42Gears SureMDM delivered significant operational improvements for buy2 Franchise LLC:
- 75%+ Reduction in Time Clock Punch Corrections: This allowed Supervisors and HR staff to focus on higher-value tasks rather than manual corrections.
- Enhanced Back-Office Task Automation: The company expanded its digital workflow, allowing retail teams to focus on store preparation and customer service.
- Transition to a Paperless Agenda: Eliminated the need for paper-based policy documents, training guides, and compliance materials, making them easily accessible in digital format.
- Seamless Device Management Across All Company Devices: After initial tablet deployment, buy2 Franchise LLC expanded the use of SureMDM to company phones, ensuring a uniform platform.
- Improved Inventory Tracking and Compliance: Enabled centralized management of inventory and compliance documentation while also involving frontline employees in the process.
- Efficient Remote Training and Assistance: Remote access functions allowed for quick resolution of device issues and on-the-go employee training.
Conclusion
By leveraging 42Gears SureMDM, buy2 Franchise LLC successfully transformed its device management strategy, improving efficiency, reducing administrative burdens, and enhancing overall operational performance. Techquidation's introduction of the SureMDM solution has enabled the company to scale its mobile device infrastructure seamlessly, ensuring that both frontline employees and management benefit from a streamlined and automated digital environment.
Testimonial
The implementation of the SureMDM platform, along with our updated hardware, has allowed us to complete our transition to a mobile device platform for all of our site-level management and inventory tasks, freeing our frontline employees and supervisors to focus on preparing the store for our customers and ensuring we deliver excellent customer service. The 42Gears team delivers unparalleled customer service, with highly skilled, responsive support available 7 days a week, ensuring we maximize the uptime of our back-end products and services while providing a backbone for our expanded use of mobile-based task management.
-Zak DeVore, Vice President, buy2 Franchise, LLC
42Gears: Your Partner in Retail Transformation
Retail businesses face challenges like device downtime and inventory mismanagement, resulting in poor customer engagement. At 42Gears, we’re committed to empowering retail operations with secure, streamlined device management that boosts efficiency, ensures uptime, and enhances in-store experiences.
-Onkar Singh, CEO, 42Gears Mobility Systems