Customer Success Manager
Relevant Experience: 4+ years of experience
Job Description
- Assist customers’ technical requests and take care of any technical issues.
- Build strong customer relationships, especially with key customer stakeholders and Partners.
- Always strive to provide an exceptional customer experience.
- Manage customer expectations and lead them to customer satisfaction.
- Keep track of key account metrics.
- Communicate the progress to both internal and external stakeholders.
- Take initiatives in identifying growth opportunities.
- Collaborate with our team to achieve sustainable growth.
- Answering product-related queries on time.
- Train customers to use products effectively.
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements.
Requirements and Skills
- Proven 3+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer.
- Understanding of the Software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Experience in managing multiple accounts as a dedicated account owner.
- An ability to gauge customers’ needs and suggest timely solutions.
- Good time-management skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Hands-on experiences with MDM, UEM products.