System Engineer
Relevant Experience: 1+ year
Key Responsibilities
- Provide Level 1 (L1) IT support for hardware, software, and network issues.
- Windows 10,11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
- Learn and work with MAC OS, troubleshooting.
- Understand Permissions, reading Process documents, Policy documents of IT and ISMS Teams.
- Assist in troubleshooting and resolving basic technical issues for internal teams.
- understand the process, policies, and escalate unresolved problems to higher support tiers.
- Perform routine system checks and updates under guidance.
- Assist in setting up and configuring workstations, devices, and software.
- Monitor and respond to IT support tickets in a timely manner.
- Maintain accurate logs of all support requests and resolutions.
- Collaborate with team members to ensure smooth IT operations.
Required Qualifications
- Diploma in Computer Science, or BCA with Information Technology, or a related field.
- Strong understanding of basic IT concepts such as hardware, software, and basic networking.
- Proficiency in using Windows, Linux, or Mac operating systems.
- Basic knowledge of troubleshooting IT issues at L1 levels.
Desired Skills
- Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear, strong Computer science basics and learning from different internet sources are very important.
- Team Player: Strong collaboration skills and willingness to learn in a team environment.
- Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
- Time Management: understand the importance of Time Management able to think about end-user commitments.