42Gears Speaks
11Nov/140

42Gears at Samsung Developer Conference 2014

42Gears to Showcase New Mobile Device Management (MDM) Product Features at Samsung Developer Conference 2014

42Gears Mobility Systems provides Mobile Device Management and Mobile Workforce Productivity improvement solutions to organizations. This year 42Gears will be showcasing its leading products at Samsung Developer Conference in San Francisco.

More than 5000 customers across 50 countries use 42Gears products. Our suite of products includes lockdown and device management solutions. SureLock and SureFox provide industry class lockdown features and the ability to use devices in Kiosk Mode. SureVideo is a video looper for Android that allows management and scheduled display of digital media content. All these solutions integrate seamlessly with our Device Management Platform, SureMDM , and can be configured in devices using centralized SureMDM console.

During the conference 42Gears SureMDM will demonstrate new features that can be used to deploy and manage devices secured by Samsung Knox. With SureMDM SaaS Model, organizations can be MDM-ready within minutes. Customers across globe like SureMDM for its light weight device agent that does not drain device battery power.

SureMDM for Samsung, a KNOX compliant solution has been released with new features - ‘Silent Install’ and ‘Remote Control’ that will empower IT administrators to effectively support the mobile workforce. With SureMDM any Samsung Galaxy device (version 4.2 or above) can be remotely controlled for support and troubleshooting.

42Gears will be at stall 412 on 12th and 13th November.

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3Nov/140

How To Manage Your SureLock, SureFox and SureVideo Licenses

Applies to:
Product SureLock/SureFox/SureVideo
Platform Android/Windows

 

SureLock. SureFox and SureVideo licenses can be managed with License Activation Console.

Using this console you can:

- view licenses usage

- send deactivate request for lost/stolen/broken devices

Note: The mentioned steps are for the lost/stolen/broken devices only. For other devices, follow the deactivation process on the device using Deactivate option.

- set alerts on licenses usage

- access/Edit Product Settings saved on Cloud IDs

 

activation_console_screenshot

Deactivate a License

To remove/deactivate licenses from a device using License Activation Console, follow below mentioned steps:

1. Access http://activate.42gears.com/login.aspx and login with your credentials

2. Once logged in, select the device from the device list

3. Click on Request for deactivation

Once done with the above mentioned steps, 42Gears team would be notified for deactivation.

Note: The mentioned steps are for the lost/stolen/broken devices only. For other devices, follow the deactivation process on the device using Deactivate option.

Set Notification/Alerts

You can also set an alert to be sent to your registered email address if the license available is lesser than your specified number. To enable this option, follow below mentioned steps:

1. Access http://activate.42gears.com/login.aspx and login with your credentials

2. Enter a value in Alert me when 'Total Licenses Available' is less than field

Edit Settings using Cloud ID

License Activation Console also has an option to edit or delete SureLock/SureFox/SureVideo settings using the Cloud ID.

1. Access http://activate.42gears.com/login.aspx and login with your credentials

2. Click on Cloud IDs to go to Cloud ID Management screen

3. On Cloud ID Management screen, enter a cloud ID and click on Search

4. Next screen, make the neccesary changes and click on Save Changes

For any more license related queries, you can get in touch with our support team at techsupport@42gears.com or come online for a real-time support through chat.

To contact details, click here

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28Oct/140

Helpful Tips for Setting Up SureMDM On-Premise

Applies to:
Product SureMDM On-Premise
Platform Android/Windows

If you are trying to install SureMDM on Windows 2012 Server and installation is failing after clicking on SureMDM.msi. Follow below mentioned steps:

1. Launch Server Manager

2. On Server Manager Dashboard, click on Add roles and features

3. On Add Roles and Features Wizard, select Server Selection

4. From Sever Pool, select the server where SureMDM is installed and click on Next

5. Make sure all the options are checked as shown in the following image:

add_roles_features_server_2012

 6. Click on Next to complete

 

For more details on SureMDMclick here

For any further technical queries, write to us at techsupport@42gears.com

For any other queries, send an email to info@42gears.com

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28Oct/140

How to get started with SureMDM On-Premise?

Applies to:
Product SureMDM On-Premise
Platform Android/Windows

Requirements:

Server Hardware Processor (x86 or x64):
2GHz / 3GHz (recommended)
Network connectivity:
(TCP/IP)
Memory:
1 GB of RAM/2 GB of RAM or more [recommended]
Operating System Windows Server 2003 SP1 or later
Windows Server 2008 Standard SP2 [recommended]
Storage 10 MB for SureMDM installation
350 MB for Database installation
4 GB for database storage

Note: 

1. SureMDM and database can be installed on the same server machine depending on the availability and requirements.

2. Database size will grow depending on amount of data stored as logs and job packages created in SureMDM.

Installation Steps:

1. Copy SureMDMWSqlExpress.msi and setup.exe to a folder on the server

2. Launch setup.exe to start the installation.

Note: This will download and install all pre-requisites for SureMDM followed by SureMDM Installation.

3. SureMDM Server Setup Wizard’s Welcome screen will appear

welcome_screen

4. Press Next to proceed

5. Next screen will have License Agreement. Go through the details and if you agree, select I Agree and click on Next

license_agreement

6. Choose ASP.NET v4.0 or DefaultAppPool from Application Pool drop down menu and click Next to continue.

select_installation_address

7. Next, Nix Configuration Utility will launch. Check the server path value. This must be the host name or the IP address of the server on which you are installing SureMDM. Once done. click on Configure to proceed.

nix_configuator

8. Once configured, following message will show up. Note down the path mentioned  and use this path later to download Nix Agent on your mobile device.

successfully_configured

9. On Installation Complete screen, click Close to finish installation.

installation_complete

10. After the installation is over, access http://<servername>/suremdm/ to access setup page 

suremdm_profile_creation

11. On the Database Setup page, create an account by filling out following details and clicking on Create Account:

       Company Name
       Name
       Email
       Login Username
       Login Password

12. Once done, the next page will give you a confirmation that the account is created. Click on Login to Console to login

suremdm_succesful_profile_creation

13. Use the User Name and Password created in Step 11 to log into the SureMDM Web Console

suremdm_login

Enrolling a device

Once SureMDM Nix is installed on the device from the designated link (refer step no. 7 ) or Google Play Store, enroll a device with your SureMDM account by following below mentioned steps:

1. Launch SureMDM Nix on your device and tap on Get Started

2. On the next screen, enter SureMDM Account ID as 1 and tap on Register

enter_suremdm_account_no

3. Enter the Server Path in Configure Server Path field and tap on Set Server Path

configure_server_path

Note: Refer to SureMDM Installation step no. 7 for the Server Path details.

4. Next screen, configure a name for the device and tap on Set Device Name

configure_device_name

5. Now your device is ready to use.

suremdm_nix_ready

For any further technical queries, write to us at techsupport@42gears.com

For more details on SureMDMclick here

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22Oct/140

Introducing Samsung KNOX Features in SureFox

Applies to:
Product SureFox
Platform Samsung Android

SureFox_KNOX

SureFox for Samsung Devices with Android 4.2.2 and above now is powered by Samsung KNOX. This means, for the mentioned devices, there is no rooting required to enable advance lockdown features like:

Disabling Other Home Screen
Disabling Safe Mode
Disabling Factory Reset
Disabling Multi Window
Disabling USB
Disabling Hardware Keys

With an inbuilt option - Enable Samsung KNOX, you can enable following lockdown features without rooting:

Features Details
Disable other Home Screen Disables all other installed Home Screen along with device's Default Home Screen.
Disable Safe Mode Disables users from entering Safe Mode using hardware keys on the device.
Disable Factory Reset Disables users from resetting device to factory settings. This is much helpful if you have allowed Settings as an allowed application and do not want the users to factory reset the device to come out of lockdown. Once this option is enabled, Factory Reset option gets grayed out.
Disable Multi Window Disables multi-window multitasking option on the devices.
Disable USB Disables USB usage of the device for following two uses:
-Mass Storage - restricts access to stored files on the device
-USB Debugging - restricts access to device using Command Prompt
Disable Hardware Keys Disables all the hardware keys of the device.

To access Samsung KNOX options in SureFox, follow below mentioned steps:

1. Access SureFox Settings

login_surefox

2. On SureFox Admin Settings Screen, tap Samsung KNOX Settings

samsung_knox_features

 3. Tap on Enable Samsung KNOX option to enable the lockdown options

enable_samsung_knox

To know more about Samsung KNOX, click here.

To download a trial version of SureFox, click here.

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17Oct/140

How to Remotely Lock iPhone and iPad to Single Application using SureLock iOS?

Applies to:
Product SureLock
Platform iOS 7/8

SureLock locks down your iPhone and iPads with just one application running in the foreground all the time with disabled Home Button, Notifications and Control Center.

Getting started with SureLock is easy. All you need to do is:

- enroll the device with your SureLock account

- use SureLock Web Console to select an application and create a lockdown profile

- push the lockdown profile remotely to the device. 

surelock_ios_lockdown_steps

Here are the steps you can follow to lock your iPads and iPhones in Single Application Mode:

Note: Please make sure that you have Supervised Mode enabled in your device. Click here for the steps.

Steps to be performed on your device:

1. Launch Safari on your iOS device and go to - http://surelockios.42gears.com/enroll

surelock_register_page

2. On Device Enrollment screen, enter your Customer ID and tap on Enroll Device

surelock_enroll_device

3. On the Install Profile screen, tap on Install

surelock_install_profile

4. On successful enrollment, you should see your iOS device on SureLock iOS Web Console

device_list

Steps to be performed on SureLock Web Console:

1. Launch Safari on your computer and go to - https://surelockios.42gears.com/Account/Login

2. Enter your Email Address and Password to login

surelock_login

3. On SureLock iOS Web Console screen, under Home tab, you will see the device listed

surelock_device_listed

4. Click to select the device from the list and click on Lock

surelock_lock

5. On the Lock Device prompt, use the drop down menu to select the application for single mode lockdown

surelock_lockdown_application

6. On successful lockdown of the device with selected application, you will get following message:

   "Lockdown Profile successfully applied on <device name>"

lockdown_completed

7. You device is now locked with just one application running on the foreground all the time.

You also have option to create profiles and save them. This will make applying identical lockdown profile to mutliple devices quick and easy. Here is how you create a profile:

1. On SureLock iOS Web Console screen, click on Profiles tab

surelock_profiles

2. Under the Profiles tab, click on New to launch Create New Profile

surelock_profile_new

3. On the Create New Profile prompt, select Single App Mode Profile

select_single_app_mode

4. On Create New AppLock Profile, enter following details and click on Create:

      Name

      Description

      Application for Lockdown

surelock_profile_details

5. Once done, you will see the AppLock Profile listed under Profiles Tab

surelock_listed_profiles

6. Go to Home tab and select the device you want to lock by clicking on it

7. Click on Apply to launch Apply Profile prompt

surelock_profile_apply

8. On the Apply Profile prompt, select the AppLock Profile and click on Apply

surelock_apply_profile_to_device

Once done, the device is locked with just one application running on the foreground all the time with restricted access to home and external hardware buttons.

To know more about SureLock for iOS, click here

To register for a 30 days trial, click here

To know about our other products, click here

To contact us, click here

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15Oct/140

Remote Unattended Silent Installation of Applications on Samsung SAFE and KNOX Devices

Applies to:
Product SureMDM
Platform Samsung Android

There are now host of features in SureMDM which allows remote management of Samsung for Enterprise (SAFE) and Samsung KNOX devices (Android 4.2.2 and above) without any rooting. Silent installation of mobile applications is one of such features.

suremdm_remote_installation

Remote Silent Installation allows you to install mobile applications or update software remotely without any manual intervention from the end users and without any interferences on the device.

Here is how you can perform remote unattended silent installation:

1. Login to SureMDM Web Console

suremdm_login2. Click on Jobs option from the Utility Panel

suremdm_jobs3. On the  Jobs screen, click on New Job

suremdm_jobs_new4. On the Create Job prompt, select Android and click on OK

suremdm_choose_jobs5. On the Create Job [Android] prompt, select Install Program

suremdm_choose_install_jobs6. On the Multiple Install Job Properties prompt, enter a Job Name and click on Add

suremdm_choose_install_jobs_new7. On the Install Job Properties prompt, enter following details:

suremdm_choose_install_jobs_details      File Path/URL – Browse and select a file or enter a URL of the file to be installed

      Use Authentication – Enter User ID and Password if the URL specified requires login 

      Device Path – Location on the device where the file is to be installed

      Install After Copy – Check this option if you want to install the application after being copied

8. Click on OK to complete

9. Once back on the main screen, identify the device from the Device List section

suremdm_apply_silent_install_job10. Click on Apply to launch a prompt with list of Jobs

suremdm_apply_silent_install_job11. On the Select Job(s) to apply prompt, select the Install Program job you created and click on OK

suremdm_choose_silent_install_jobOnce done, the application would be silently installed on the device.

 

To register for SureMDM Trial for 30 Days, click here

To download a latest version of SureMDM Nix Agent, click here

To read more about SureMDM, click here

To contact details, click here
__________________________________________________________________________________________________________________

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18Sep/14Off

Introducing Samsung KNOX features in SureLock

Applies to:
Product SureLock 
Platform Samsung Android

Samsung KNOX Settings in SureLock

SureLock for Samsung Devices with Android 4.2.2 and above now is powered by Samsung KNOX. This means, for the mentioned devices, there is no rooting required to enable advance lockdown features like:

Disabling Other Home Screen
Disabling Safe Mode
Disabling Factory Reset
Disabling Multi Window
Disabling USB
Disabling Hardware Keys

With an inbuilt option - Enable Samsung KNOX, you can enable following lockdown features without rooting:

Features Details
Disable other Home Screen Disables all other installed Home Screen along with device's Default Home Screen.
Disable Safe Mode Disables users from entering Safe Mode using hardware keys on the device.
Disable Factory Reset Disables users from resetting device to factory settings. This is much helpful if you have allowed Settings as an allowed application and do not want the users to factory reset the device to come out of lockdown. Once this option is enabled, Factory Reset option gets grayed out.
Disable Multi Window Disables multi-window multitasking option on the devices.
Disable USB Disables USB usage of the device for following two uses:
-Mass Storage - restricts access to stored files on the device
-USB Debugging - restricts access to device using Command Prompt
Disable Hardware Keys Disables all the hardware keys of the device.

To access Samsung KNOX options in SureLock follow below mentioned steps:

1. Access SureLock Settings

SureLock Login

2. On SureLock Admin Settings Screen, tap on Enable Samsung KNOX option to enable the lockdown options

Samsung KNOX option

To know more about Samsung KNOX, click here.

To download a trial version of SureLock, click here.

For any question, please write to us at techsupport@42gears.com.

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26Aug/140

Configure Email Account Remotely on Your Android Devices with SureMDM

Applies to:
Product SureMDM
Platform Samsung Android

email_configuration_blog_picture

There are times when you have to quickly setup an email account on a device which is not physically present with you or times when you have to configure set of email accounts on hundreds of Android devices. The whole process may require numerous calls to technical support to set up the account or individual attention to all those devices. This can be tedious, frustrating and time-consuming.

With the new feature in SureMDM - Email Configuration Settings, you can now remotely configure email accounts on Samsung Android devices (4.2.2 and above)  located anywhere in the world. SureMDM is Samsung KNOX and SAFE compliant.

email_configuration_flowFollow below mentioned steps to remotely configure an email account on a Samsung Android device (4.2.2 and above):

1. Install latest version of SureMDM Nix Agent on your Samsung Android device

2. Configure the Nix Agent with your SureMDM Account Details

3. Login to SureMDM Web Console

4. Click on Jobs and then click on New Job

5. On Create Job Prompt, select Android and click on OK

6.On Create Job [Android] prompt, select Email Configuration Settings option and click on OK

7. On Email Configuration Settings prompt, select Create Email Account option and click on Next

8. Next screen, give a Job Name, fill out following information:

  •      Username
  •      Password
  •      Server Type - IMAP/POP3
  •      Incoming Server Address
  •      Outgoing Server Address
  •      Security Type
  •      Incoming Port
  •      Outgoing Port
  •      Signature

9. Click on OK to complete and close

10. Go back to SureMDM Home and select the device from the Device List section to configure the email account

11. Click on Apply to launch the list of jobs to select from

12. Select the Email Configuration Settings job and click on OK to apply

Once done, the email account will be automatically configured on the selected device.

 

To learn more about SureMDM, click here.

To download the latest version of SureMDM Nix Agent, click here.

To register for free 30 day trial, click here.

To learn about other products from 42Gears, click here.

Reach out to us at info@42gears.com for any questions.

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25Aug/140

Remotely Control Samsung Android Devices with SureMDM

Applies to:
Product SureMDM
Platform Samsung Android

Are you considering your android device as an unattended kiosk? Are your deployed devices constantly on the move? Has providing technical support for mobile devices become difficult?

SureMDM lets you monitor, track and update your Android devices remotely. And now, with the release of new remote control feature in SureMDM for Samsung Android Devices, it is not only possible to view the screen of the device on your web console but also to take control of the device remotely. The new feature will empower IT administrators and Helpdesk to support mobile devices effectively and efficiently. IT Admins and Support Teams can now diagnose and fix problems reported by users in real time.

SureMDM is powered by KNOX and SAFE for SAMSUNG Android Devices.

SureMDM_Device

For you to remotely control a device, all you have to make sure is that you have the latest version of Nix Agent installed on your Samsung Android (4.2.2 or above) device. Once you have installed and configured Nix Settings, follow the below mentioned steps:

1. Login to SureMDM Web Console

suremdm login

2. On SureMDM Home Screen, identify and select the device you want to remotely control

select device

3. Click on Remote option from Quick Action Toolbar

select remote

4. On the next screen, select Remote Screen tab

remote screen tab

5. Remote Screen tab will show the screen of the device.

6. Now, you can use your mouse or the buttons on the screen for navigation. (as shown below)

remote view

Download a trial version of SureMDM Nix Agent from Google Play Store

Click here watch video.

For any questions, please mail us- info@42gears.com or call us on- +1 424 284 2574

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