System Engineer

Relevant Experience: 1- 2 years

Key Responsibilities:

Provide Level 1 (L1) IT support for hardware, software, and network issues.
Windows 11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
Learn and work with MAC OS, troubleshooting.
Understand permissions, reading process documents, policy documents of IT and ISMS Teams.
Assist in troubleshooting and resolving basic technical issues for internal teams.
understand the process, policies and escalate unresolved problems to higher support tiers.
Perform routine system checks and updates under guidance.
Assist in setting up and configuring workstations, devices, and software.
Monitor and respond to IT support tickets in a timely manner.
Maintain accurate logs of all support requests and resolutions.
Collaborate with team members to ensure smooth IT operations.
Required Qualifications:
Diploma in Computer Science, or BCA with Information Technology, or a related field.
Strong understanding of basic IT concepts such as hardware, software, and networking.
Proficiency in using Windows, Linux, or Mac operating systems.
Basic knowledge of troubleshooting IT issues.

Desired Skills:

Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear strong Computer science basics and learning from different internet sources are very important.
Team Player: Strong collaboration skills and willingness to learn in a team environment.
Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
Time Management: understand the importance of Time Management able to think about end user commitments.
Ability to work in 24*7 Monthly Shift Rotation.

What We Offer:

Apply