System Engineer

Job duties & responsibilities:

  • Ensure adherence to SLAs for Desktop/Laptop/Mobile/Tablet Support, Licensing Compliance & escalate issues to the Manager.
  • Responsible for Hardware/Software Installation & Testing/System Upgrades for desktops and  Laptops.
  • Managing & Maintaining Active directory users Groups.
  • Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed, connection quality, throughput, e-mail configuration, and loss of synchronization, printer setup.
  • Installation, Configuration & troubleshooting of Windows 10, Linux, Mac, etc.,
  • Configuration & troubleshooting email issues and etc.
  • Installation and Troubleshooting Antivirus Server.
  • Liaise with the Manager for enforcing security measures, LAN/Wifi access, etc.
  • Drives & Supports Corporate IT initiatives.
  • Weekly circulate reports on incidents, RCA’s, and pro-active maintenance.

Skills & Attributes:

  • Bachelor’s degree and 2 to 4  years of relevant and progressive IT experience.
  • Excellent interpersonal skills.
  • Demonstrates strong oral communication skills, including the ability to effectively interact with all the stakeholders.
  • Commitment to excellent customer service.
  • Have a “can-do” attitude.
  • Have very good consultative skills and the ability to provide & build consensus around solutions.
  • Confident self-starter & working with minimal supervision.
  • Maintenance of IT Documents for Day-Day Activity & Maintaining software & renewal process.
  • In-Depth knowledge of securing the network (Wired & Wireless).
  • In-depth knowledge of Mail Server Administration.
  • In-depth knowledge of LAN, WAN & security measures.
  • In-depth knowledge of Internet Leased Line and Networking Protocols like TCP, UDP, HTTP, Telnet, and FTP.
  • In-depth knowledge of VPN, Firewall, Antivirus & Remote Connection.
  • Knowledge of Software Programs & Hardware Installation.

 Good to have:

  • Security surveillance system -CCTV Camera & NVR Status Monitoring & Network support.
  • Firewalls – Sophos/FortiGate PFsense knowledge.
  • EPABX & Telephonic system & Maintenance of ISP services.
  • Network configuration & Monitoring: Switches & Wi-Fi Access point & Routers.
  • Cisco, HP, D-Link Switches & Switching- Vlan Configuration, STP.
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