Deploying Kiosk Management Software for Effective Remote Management of Kiosks
Aug 25, 2022 | 42Gears Team
The kiosk industry has grown by leaps and bounds in the past few years. Kiosk devices are now implemented in areas beyond ATMs and vending machines. We can see that interactive and self-service kiosks are being deployed in both commercial and organizational setups. While the demand for kiosk devices is increasing, managing these devices is becoming highly challenging as they are deployed in remote locations. This is precisely where kiosk management software adds value to businesses.
Let’s look at some of the business deployments of digital kiosks:
Organizational Implementation of Digital Kiosks:
Healthcare: Hospitals use interactive kiosks to enhance patient experience. These kiosks allow patients to schedule appointments or check the availability of their doctors. Kiosks allow caregivers to access patient records and medical history.
Hospitality: By deploying digital kiosks, hotels and restaurants can assist their customers in learning more about them, their menu, and special offers. Customers can learn about hotel room availability, booking procedures, providing reviews, and other activities.
Education: Digital kiosks can be used in schools and colleges for various tasks. Educational institutions often deploy various types of kiosks to make on-campus activities simple, engaging, and fun, such as internet kiosks, wayfinding kiosks, and payment kiosks.
Retail: Retailers can also benefit a great deal from kiosks. By simplifying transactions and reducing lines, retail kiosks improve the consumer experience. Customers can learn about product availability and discounts while retailers can upsell and cross-sell.
Finance: Banks and other financial institutions employ kiosks in different ways too. Kiosks allow customers to withdraw or deposit money privately. Kiosks can also automate routine tasks that may include responding to simple client inquiries and gaining information.
The Need for Kiosk Management Software
Since businesses are leveraging kiosks for different purposes they can serve, such as their ease of adoption and industry benefits, it’s highly important that they also deploy a kiosk management software. By using such a kiosk management solution, organizations can protect corporate data, manage kiosk devices remotely, and monitor the performance of these kiosks. Such solutions also help in other ways, such as:
- Interactive kiosks can help improve customer engagement.
- They help customers be self-sufficient
- By allowing remote troubleshooting, they reduce device downtime.
- They improve employee productivity by blocking unnecessary apps
Introducing the 42Gears Kiosk Management Solution
Deploying a robust kiosk management solution, such as 42Gears SureMDM, can provide extensive business benefits. The SureMDM kiosk management solution:
- Allows businesses to lock down their devices running on multiple platforms such as Android, Windows, and iOS
- Helps IT admins to lock down company-owned devices into a single app, multi-app, or browser kiosk mode
- Enables businesses to track their locked-down devices in real-time using location-tracking and geo-fencing features
- Gives notifications and alerts regarding incidents such as failed passwords, geofence breaches, device battery status, etc. to IT admins.
- Supports remote management of kiosks from a centralized dashboard, which helps IT admins to remotely deploy security policies, activate remote data-wipe and device lock/unlock functionalities, and install private apps.
Using kiosk management solutions, enterprises can set up and manage kiosks with the same framework that they employ for other devices while streamlining the device management process.
The 42Gears kiosk management software is designed to address major business challenges. Its robust features ensure improved employee productivity, operational efficiency, and corporate data security. SureMDM’s Remote Control feature allows admins to troubleshoot and repair kiosks remotely without having to commute to the actual location of the kiosk. As a part of the SureMDM license, enterprises also get additional products, such as SureLock, SureFox, and SureVideo, which extend SureMDM’s functionality.