Advanced Remote PC Management

powered by Intel® AMT vPro™ and 42Gears UEM

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Personal computers have been contributing significantly to business productivity for decades. However, PC deployment, maintenance and support has always been challenging. It has often been reported by analysts that the Total Cost of Ownership (TCO) for a single PC can be five times its original price due to maintenance costs, such as productivity loss due to downtime over the life of a given system.

Challenges Faced

PC Deployment

PC Deployment

Maintenance

Maintenance

Support

Support

Intel® AMT vPro™, however, can help businesses reduce the TCO. Intel® vPro™ is a highly reliable, flexible and secure platform with a hardware-based remote management feature called Intel Active Management Technology (AMT). Intel AMT enables out-of-band management (OS at the machine/PC level need not be operational at the time of failure or maintenance for the IT/OT personnel to be able to perform repairs or upgrades) as long as power and network connections are present. This saves “truck roll” costs and other costs associated with performing onsite repairs at remote locations and reduces factory downtime.

Enabling the Intel AMT feature requires three major components: CPU, chipset, and network card. Businesses need an Intel® Core™ i5 or i7 processor or an Intel® Xeon® processor, paired with the correct companion chip (chipset), network card, and firmware, to enable the Intel AMT feature on the Intel vPro platform. With Intel AMT, IT or OT personnel can:

  • schedule system power-ups and shutdowns to run maintenance tasks/implement patches
  • restore a faulty machine and operating system without sending a technician

42Gears UEM and Intel AMT vPro

42Gears UEM, a robust, scalable, and reliable endpoint management solution, has been helping IT pros across the world remotely monitor device health, install/uninstall apps, push app updates, decommission devices and do much more. Until now, 42Gears UEM was implementing an in-band management model (OS at the machine/PC level needs to be operational at the time of failure or maintenance for the IT/OT personnel to be able to perform repairs or upgrades) on various platforms. 42Gears has now partnered with Intel to take remote management of computers to a completely new level by providing support for the out-of-band management model.

42Gears UEM currently supports following Intel AMT features:

Remote Power

Remote Power/Boot Control:

Remotely power on, wake, or reboot Intel AMT-enabled devices with options to change the boot device.

Hardware Inventory

Hardware Inventory:

Get hardware information (BIOS features, CPUs, memory, etc.)

Audit Logs

Event/Audit Logs:

Create a configurable list of auditable Intel AMT actions performed by users and admins. An optional auditor user can be enabled for additional audit features.

Benefits

With hardware-assisted manageability and security, the Intel vPro platform helps boost productivity, enhance information security, and improve IT efficiency. The benefits include:

Cost efficiency

Cost-efficiency:

No-touch means at least an 87.5 percent shorter mean time to resolution (MTTR), for significant cost savings.

Centralised management

Centralized management:

The web-based console makes remote troubleshooting easy. It also enables 24/7 support without requiring technicians on-site.

Security focused

Security-focused:

Headless systems help maintain security and remote management improves IT’s ability to address security concerns quickly.

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