All paid licenses include 12 months of software maintenance (support and product updates). We recommend that you renew your product maintenance prior to the expiration date for continued access to benefits like latest product updates, support and maintenance services. Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

Version Upgrades:

You are eligible to receive free software upgrades during the active maintenance period. Licenses are as such perpetual. Current version of the product will continue to work after maintenance period has expired, but upgrade to the new versions will not be possible unless Annual Support and maintenance plan is purchased.

Priority Email Support & Live Chat:

During active maintenance period you can send us support requests via email or live chat for issues related to licensing, installation, configuration and product usage. We undertake to respond to priority support requests within one business day. Even if you submit your request via email, we may phone you back if the circumstances and the nature of your issue warrant it.

Phone Support:

If you require phone support, write to sales@42gears.com and mention your requirements. Phone support has different pricing structure.

How to renew Support Plan:

You can renew your support plan at 30% of the list price of the product at the time of renewal. We will send you an email notification 30 days prior to the expiry of your current maintanence period. You can also contact us at sales@42gears.com to purchase or renew your Annual Support Plan. Please mention details such as company name, ordering person's email address and activation code provided earlier.