Senior Living Non-Profit Cuts Multi-Campus IT Overhead by 50% with Unified Android & Apple Device Management

Senior Living Non-Profit Cuts Multi-Campus IT Overhead by 50% with Unified Android & Apple Device Management

Taylor Community is a 501(c)(3) non-profit organization offering independent and assisted living services across three campuses in Laconia, Meredith, and Wolfeboro, New Hampshire. Its small IT department supports a fleet of 152 to 165 Android and Apple devices used by staff throughout the organization's continuing care communities — a hybrid environment that had outgrown the Apple-only MDM tool the team relied on. After migrating to SureMDM by 42Gears, Taylor Community transformed its IT operations. Weekly manual effort fell by 26%–50%, device issues are resolved up to 50% faster, device downtime dropped by up to 75%, and onsite support visits fell by as much as 75% across the three campuses.
About Taylor Community
Taylor Community is a non-profit Continuing Care Retirement Community (CCRC) nestled in New Hampshire's scenic Lakes Region. The organization provides a full continuum of high-quality senior care — ranging from active independent living to assisted living, memory care, and nursing care. With a strong focus on resident wellbeing, active lifestyle programming, and charitable care initiatives, Taylor Community offers seniors comfort, security, and a vibrant community at every stage of retirement. Delivering that experience depends on dependable mobile technology at the point of care — which makes secure mobility for senior healthcare an operational priority rather than an IT afterthought. The team supporting that mission is deliberately lean. A small IT department covers every endpoint across all three communities while also handling day-to-day requests from staff who depend on those devices to coordinate care, activities, and resident services.
The Challenge
Before implementing SureMDM, Taylor Community relied on a traditional Apple MDM to manage its endpoint environment. The IT team encountered several critical technical and operational roadblocks that slowed support and stretched an already small department across three locations:
  • Incomplete multi-OS support: The legacy system lacked robust, unified management for hybrid operating systems — specifically when attempting to manage Android devices alongside Apple hardware.
  • Support responsiveness and onboarding gaps: The team struggled with inadequate vendor support during configuration setups, making it difficult to resolve technical hurdles or test complex deployment profiles efficiently.
  • Location tracking requirements: The team needed accurate, real-time location tracking across the fleet to maintain device visibility and security across multiple senior living campuses.
  • Multi-site IT burden: Supporting endpoints across three distinct geographic locations with a lean IT team led to delayed issue resolution and excessive onsite travel between Laconia, Meredith, and Wolfeboro.
"When we were first looking at a new MDM, I couldn't believe how helpful and quick our sales Rep and Tech helped us set up and even just test the configuration. It truly is what made us go with SureMDM—the quick and very helpful responses."

— Shannen,
Facilities Engineer, Taylor Community, CCRC
The Solution
To address these challenges, Taylor Community evaluated multiple MDM vendors before selecting SureMDM by 42Gears. SureMDM stood out during the evaluation process because of its multi-OS capabilities and the dedicated responsiveness of the 42Gears sales and technical teams:
  • Cross-platform OS management: SureMDM provided a single pane of glass to manage both Android and Apple devices with equal depth.
  • Broad product scope and configuration flexibility: The platform accommodated diverse device profiles, automated policy deployment, and remote management needs without requiring separate tools for each operating system.
  • Fleet visibility and location tracking: Real-time location tracking gave the IT team an accurate view of where every device sat across all three campuses.
  • Responsive hands-on onboarding: The 42Gears team assisted with configuration setups and testing prior to deployment — even helping test configurations during evaluation — ensuring a seamless, risk-free transition.
Business & Operational Impact
By switching to SureMDM, Taylor Community achieved dramatic efficiencies in daily IT operations:
  • 26%–50% time saved weekly: Centralized policy management significantly reduced routine manual tasks.
  • Up to 50% faster resolution times: The team can now diagnose and fix device issues remotely without delay.
  • Up to 75% reduction in device downtime: Automated compliance and remote troubleshooting keep devices online and accessible for staff.
  • Up to 75% reduction in onsite support visits: Remote visibility eliminated the need for frequent travel between the Laconia, Meredith, and Wolfeboro campuses.
Together, these gains give a small IT department the leverage of a much larger one — and give staff faster access to the devices they rely on every day.
Customer Testimonial
"SureMDM allows our small IT department to manage devices with ease regardless of which campus it is on to allow fast response times and create happy users."

— Trevor Munroe,
IT Admin at Taylor Community (CCRC)
Conclusion
By partnering with 42Gears, Taylor Community successfully unified its hybrid device management across all three campuses under a single, reliable platform. SureMDM's multi-OS capabilities and proactive customer support empowered the organization's lean IT team to streamline operations, eliminate unnecessary travel, and achieve up to a 75% reduction in device downtime — ensuring uninterrupted service for staff and residents alike. For a non-profit focused on resident care, that reliability matters beyond IT metrics. Devices stay in the hands of caregivers instead of sitting in a repair queue or waiting on a site visit.
See SureMDM in Action
Ready to bring Android and Apple devices under one console? See how SureMDM can work for your organization — from multi-campus visibility to remote support that keeps every device in service.