jem & fix Ensures Operational Stability Across 1,000+ Devices with 42Gears SureMDM

 jem & fix Ensures Operational Stability Across 1,000+ Devices with 42Gears SureMDM

Business Overview
jem & fix is Denmark’s leading low-price DIY retailer, operating over 230 stores across Denmark, Sweden, and Norway. With more than 3,000 employees, the chain’s business model is built on an uncompromising focus on efficient operations and cutting unnecessary costs to guarantee the lowest prices for consumers. Supporting this model is a fleet of mobile devices - specifically the Datalogic Memor 12 - which serve as the primary work tools for stock counting, product lookups, and goods reception.
Challenges
Operating in the low-price, high-precision segment leaves "zero buffer" for technological failure. jem & fix faced the challenge of maintaining high operational precision across three different countries. Their IT team needed a way to:
  • Maintain consistency: Keep systems stable and standardized across all stores.
  • Granular control: Easily divide management by country and store to control specific app distributions.
  • Reduce manual effort: Manage configurations and apps centrally without requiring a physical IT presence in the stores.
Solution
In collaboration with Delfi Technologies, jem & fix upgraded their management infrastructure to 42Gears’ SureMDM. The solution enabled jem & fix to:
  • Maintain consistency across all stores by centrally managing device settings, applications, and policies through a cloud-based platform, ensuring a standardized and stable environment across Denmark, Sweden, and Norway.
  • Gain granular control over device management by organizing devices into country- and store-specific groups, allowing IT administrators to distribute applications and enforce policies based on regional or store-level requirements.
  • Reduce manual effort and eliminate the need for frequent on-site IT support through remote configuration, application deployment, and policy management capabilities, enabling faster rollouts and updates from a single management console.
Results
The switch to SureMDM has transformed digital management into measurable efficiency:
  • Operational Stability: Devices are ready to work immediately when switched on in the morning, a "critical" requirement for store staff.
  • Rapid Problem Solving: Centralized troubleshooting and remote access allow the IT team in Vejle to resolve issues quickly without disrupting store operations.
  • Unified Workflow: Devices now serve as a single, multi-functional tool for everything from stock counting to photo-documenting complaints.
  • Scalability: The cloud-based setup ensures that as jem & fix continues to innovate and expand, the MDM solution grows with them.
CONCLUSION
For jem & fix, operational stability is critical to their business. By partnering with Delfi Technologies and 42Gears, the retailer successfully moved from fragmented management to a centralized, cloud-based MDM ecosystem. SureMDM provides the high-precision control required to maintain a low-cost business model, ensuring that technology reliably supports day-to-day operations. With a scalable foundation now in place, jem & fix is uniquely positioned to integrate future innovations like AI and further automate their retail operations across the Nordics.
TESTIMONIAL
"When you run a low-price operation, there is no buffer. If the technology doesn’t work, it hits the operations directly. That’s why our systems must be stable and consistent, regardless of country or store... We’ve gained the necessary overview and the ability to react quickly." — Martin Davidsen, IT Administrator at jem & fix
ABOUT JEM & FIX
jem & fix is Denmark’s only pure low-price DIY retailer, headquartered in Vejle and operating more than 230 stores across Denmark, Sweden, and Norway. Since 1988, the company has built its success on a lean business model designed to eliminate unnecessary costs and provide the lowest prices for its customers. With over 3,000 employees, jem & fix relies on standardized, efficient digital workflows to maintain its "no-frills" approach, ensuring operational reliability and high-speed service across its entire Nordic retail network.
ABOUT DELFI TECHNOLOGIES
Delfi Technologies is a European solution provider founded in 1988, specializing in software and hardware solutions for the retail and logistics industries. The company helps businesses of all sizes - from local stores to global chains - digitize and streamline their operations through mobile devices and software, POS systems, printing solutions, and digital price tags. The solutions are used worldwide, supported by offices in Denmark, Sweden, Norway, Germany, Italy, and Vietnam. With more than 140 dedicated specialists, Delfi Technologies continuously develops innovative tools that connect people, processes, and technology across the entire value chain.
About 42Gears
42Gears is a leading provider of Unified Endpoint Management (UEM) solutions that help businesses secure, monitor, and manage their diverse fleet of company-owned and employee-owned devices. Their flagship product, SureMDM, is a comprehensive platform that supports a wide range of operating systems and devices, from smartphones and tablets to rugged handhelds and VR headsets. Trusted by thousands of customers worldwide, 42Gears empowers organizations to improve productivity, reduce operational costs, and enhance the security of their digital workplace.