Case Study - Technology

Noovle improves mobility of Nomination SRL Sales Agents with help from SureLock and SureMDM

Noovle is a consulting firm specializing in ICT and Cloud Web services. The company was founded in June 2013 by the merger of Global Base and Scube NewMedia, the main Google for Work partner in Italy and leader in the integration of ICT and Cloud Solutions for companies and public administration.

Noovle’s well-established partnerships with Brightcove and Google Enterprise, it has gained skills and experiences in several fields, ranging from enterprise and web search to the development of cloud computing based applications and projects; from Geospatial technologies to video e-learning solutions.

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Challenges

Noovle delivers cloud solutions and integrates innovative technologies for its customers. One of its customers, Nomination SRL, a jewellery making company based out of Florence wanted Noovle to develop an Android based tablet solution for their agents who are always on the move. These agents, numbering over hundred are spread across different parts of Europe, but mostly in Italy.

Jewellery designing companies like Nomination SRL are embracing touch technology offered by tablets. Tablets offer light weight platform with multiple capabilities and connectivity, which are being utilised to solve most of the issues of jewellery agents with ease.

Noovle provided them with a solution using the latest mobile technology and developed a mobile application to help Nomination’s agents perform their tasks of processing customer orders, making presentations, door dropping catalogues and constantly keeping in touch with the head office for calls and job notices.

During the preliminary phase of the launch, Nomination was happy with the application Noovle had developed, however there were challenges with the usage and support of the tablets. The agents often inadvertently changed the device settings rendering them unfit for use on field. A lot of effort had to be spent on reconfiguring the devices. With devices open for use and download, mobile bills ran into huge amounts. Lot of unauthorized software resulted in malware getting downloaded on the devices.

With a large number of devices deployed with the agents, Nomination SRL wanted a way to track and monitor them as a solution for all these challenges.

Solution

Noovle decided that the best way to fix issues with settings tampering was to hide them from users. Similarly, they decided to ensure that the agents did not download any unauthorized applications on the tablets. Noovle tried various products that would allow them to lockdown tablets to only authorized applications. They also wanted the tablet settings to be protected by a password and accessed only by the administrator.

Noovle started by testing free products, but they were difficult to configure and some did not have the capability to block device settings. Finally, they chose SureLock because it was easy to use, quick to deploy and inexpensive. They also deployed SureMDM to keep track of devices, remotely support them and understand the challenges agents face while they are on the move. To Noovle, the two products offered numerous options yet remained very intuitive and easy to use.

As soon as Nomination SRL approved the tablet settings, deployment across multiple devices was done within minutes, assuring them of the safety of their devices. The Import/Export to Cloud feature in SureLock helped mass updating the settings using Cloud ID and in just few clicks of a button.

Results

SureLock and SureMDM helped Noovle deliver a comprehensive solution to Nomination SRL which aided in cutting down unnecessary costs related to reconfiguration of faulty tablets. Since the deployment of SureLock and SureMDM, Nomination SRL faced occasional issues only with hardware failure. Software performance and related activities have been stable and well protected. The effort and cost of supporting the devices has significantly come down allowing Nomination SRL to focus on core business activities.

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Testimonial

SureLock is the best in its class. Together with SureMDM it offers a solid platform to manage dedicated devices. They are very useful for devices used in the field. We are happy with what we have seen so far.”

Stefano Saccone, 
Google Apps Certified Administrator, 
Technical Support – Noovle S.r.l