How to unlock a device running SureLock?

Applies to:
Product SureLock
Platform Android/Windows 7/8

Single Application Mode is a powerful feature in SureLock (Android/Windows 7/8/8.1/10 version). In this mode, SureLock allows one and only one application to remain in the foreground all the time. Single Application Mode strictly locks down the Android/Windows 7/8/8.1/10 tablets or desktops with access to nothing else other than the approved application. Any attempt by the user to access any other application or functionality is completely blocked.

During Single Application Mode, it might be little tricky for the administrator to quit SureLock or to modify its settings however there are specific ways to do so:

android_logo For Android:

When SureLock is running:

Reboot the device and tap ten times within five seconds on the SureLock home screen to launch the password prompt. Enter the SureLock password in the password prompt to access the SureLock Settings.

Note: This option would be available only once after the device powers on. To use this feature again the admin will need to reboot the device.

When SureLock is loading:

1. Switch Off the device and Restart it

Note: If you have enabled Suppress Power Button/Keyboard option, restart the device with a long press of the power button.

2. After restart, SureLock will start loading automatically. SureLock’s loading screen (as shown below) is displayed for 20 seconds by default

SureLock loading screen

3. On loading screen, the administrator can tap anywhere five times within three seconds or tap on Back Button five times to launch the password prompt. Enter the SureLock password and tap Go To Admin Settings.

SureLock Login prompt

Note: If device is locked by Android system password, unlock the device to see the SureLock Loading Screen. The loading screen timeout is configured through Bootup Delay option in SureLock Settings which is always set to a value of 20 seconds (default). This value can be increased as per the requirement of administrator.

4. Go to SureLock Settings and disable the Single Application Mode.

SureLock Settings screen

Disable Single Application Mode

If the admin wants to get the password prompt in Single application mode without rebooting the device, follow the below-mentioned steps:

1. Tap 10 times on the screen when the  Allowed Application is running to launch the password prompt and enter the SureLock password.

SureLock Login prompt

2. Go to SureLock Admin Settings -> SureLock Settings.

SureLock Settings screen

3. On Single Application Mode screen, select Enable Password Prompt 

This feature will ensure that admin can access SureLock settings anytime on the device without rebooting the device.


windows-8-logo  windows7_logo  For Windows 7/8/8.1/10:

When using Windows devices:

1. Press Windows key on the keyboard 10 times to launch the Password Prompt to access SureLock Settings


2. Enter Main Menu, click on SureLock settings and disable Single Application Mode option.

SureLock Main menu for Windows

To know more about SureLock for Androidclick here

To download a trial version of SureLock for Androidclick here

For any further question, write to us on


Try SureLock for Free


  1. adolfo on November 30, 2014 at 2:15 pm

    can I just reset the tablet to the factory setting? Will I need to do anything after?

    • bishal on December 1, 2014 at 9:01 am

      Hi Alfredo,

      We request you to get in touch with our technical support team – or use the chat option from Contact page of our website.

      Thank you.

  2. Shawn torres on August 17, 2014 at 3:01 am

    I need a surelock password for a lifeshield asus hd memo pad 7

    • bishal on August 18, 2014 at 8:49 am

      Hi Shawn,
      We would request you to get in touch with your solution provider (LifeShield) for the information.
      Thank you.

  3. fathi on March 27, 2014 at 8:27 am

    Helo; I forget my passworld any body ca help please

    • bishal on March 27, 2014 at 11:50 am

      Please reach out to our support team – and they would be more than happy to assist with your password concern.

  4. Robert on November 12, 2013 at 5:46 am

    What if you don’t know the password?

  5. cheryl on October 29, 2013 at 12:43 am

    I cant get this off my system… please help. I tried rebooting. tapping screen 10 times. HELP!!

    • bishal on October 29, 2013 at 11:46 am

      Hi Cheryl, please check if Single Application Mode is enabled. If it is enabled, the mentioned steps in this blog post will help you to come out of Single Application Mode.

      However if Single Application Mode is not enabled, normal 5 taps will launch the password prompt unless you have changed Number of Taps to access SureLock Settings or Settings Timeout is enabled in SureLock.

      Hope it helps.

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