{"id":12511,"date":"2015-10-21T11:19:02","date_gmt":"2015-10-21T11:19:02","guid":{"rendered":"http:\/\/live-42gears-site.pantheonsite.io\/?p=12511"},"modified":"2023-01-13T18:54:48","modified_gmt":"2023-01-13T18:54:48","slug":"how-mobile-technology-is-helping-field-agents-counter-business-challenges","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/pt-br\/blog\/how-mobile-technology-is-helping-field-agents-counter-business-challenges\/","title":{"rendered":"How Mobile Technology Is Helping Field Workforce Counter Business Challenges"},"content":{"rendered":"

\"field<\/a><\/p>\n

A service technician who is out in the field require numerous tools to perform their daily tasks such as GPS device to locate customer homes, electronic calendars to access customer contacts, manage appointments and more.  There are times when they have to perform multiple activities at once which means juggling from one task to another.<\/p>\n

Unequipped with specific solutions, Mobile Field Workforce faces many challenges like –<\/p>\n

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  1. Service delays and errors<\/strong><\/li>\n<\/ol>\n

    Whenever a customer asks for a service, they expect the issue to be resolved quickly. A delayed response irrespective of the cause of delay has a negative effect on customers. It is critical for service organizations to avoid delays and errors to retain their customers.<\/p>\n

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    1. Absence of real-time information <\/strong><\/li>\n<\/ol>\n

      Mobile workforce in the field attending assigned tasks have to be supported with well-structured communication process. Constant flow of updates about scheduled tasks and real-time access to data is important for all field service agents to work efficiently. Any difficulty in getting updates and real-time information become a hindrance in providing timely services to the customer.<\/p>\n

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      1. Difficulty in monitoring and tracking the activities of field agents<\/strong><\/li>\n<\/ol>\n

        It is important for organizations to make sure that field agents are always present at their respective workplaces. Since field service agents are always on the move, it is difficult to track and monitor their activities. If there are no means to monitoring and tracking agents\u2019 activities, it becomes difficult for management to enhance agents\u2019 efficiency.<\/p>\n

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        1. Inefficient reporting process <\/strong><\/li>\n<\/ol>\n

          Many field service agents still use the traditional approach of using paper for reporting their work. This approach delays the entire process of report analysis and records maintenance and such disorganized process brings down the efficiency of the organization.<\/p>\n

          Organizations who employ field service agents are beginning to realize the benefits of adopting mobility solutions, so they are arming their agents with handheld devices like smartphones and tablets. With these devices, agents have become more responsive, productive and efficient as they are now able to do the following things without restrictions:<\/p>\n