{"id":7841,"date":"2011-06-13T17:35:33","date_gmt":"2011-06-13T12:05:33","guid":{"rendered":"http:\/\/live-42gears-site.pantheonsite.io\/blog\/?p=620"},"modified":"2023-01-04T08:28:10","modified_gmt":"2023-01-04T08:28:10","slug":"keeping-track-of-under-repair-mobile-devices-using-suremdm","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/nl\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/","title":{"rendered":"Keeping track of “Under-Repair” mobile devices using SureMDM"},"content":{"rendered":"

So your employee has reported a problem with the mobile device (e.g barcode scanner not working, display is broken etc). Many times the device has to be sent to a service\/repair center where thorough diagnosis and repair is performed.<\/p>\n

How do you manage the device when it goes for repair. Most people don’t have any solution and some use solutions that are very specific.<\/p>\n

We understood this problem, worked on it and came up with a new feature that takes SureMDM to a new level. Now SureMDM is not just a mobile device management solution, it also provides complete device service and repair management functionality.<\/p>\n

\"Mobile

Mobile device repair<\/p><\/div>\n

If an employee reports an issue with the mobile device the IT person can assign easily create a new ticket under SureMDM and drag the mobile device to the “Repair Center” bucket. The ticket consists of details about the problem with the device, fault code(s), name\/address of service center where the device is going for repair, the person who reported the problem, date of reporting etc.<\/p>\n

Once the device comes back from the repair, the ticket can be closed. Notes can be added while closing the ticket. Closing the ticket restores the device back to the group where it was earlier.<\/p>\n

Mobile devices go for repair multiple times during their life time. SureMDM provides repair history of all the mobile devices. Management team can use this information to negotiate the maintenance contracts with the service or repair provider companies as they now know what their actual service needs are.<\/p>\n

To try mobile device service and repair management and other features of SureMDM, register for a FREE account at http:\/\/live-42gears-site.pantheonsite.io<\/a>. You will be amazed at how easy it is to use.<\/p>\n","protected":false},"excerpt":{"rendered":"

So your employee has reported a problem with the mobile device (e.g barcode scanner not working, display is broken etc). Many times the device has to be sent to a service\/repair center where thorough diagnosis and repair is performed. How do you manage the device when it goes for repair. Most people don’t have any…<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10,23,8],"tags":[25],"class_list":["post-7841","post","type-post","status-publish","format-standard","hentry","category-business","category-enterprise-mobility","category-general","tag-suremdm"],"acf":[],"yoast_head":"\nKeeping track of "Under-Repair" mobile devices using SureMDM - 42Gears Mobility Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keeping track of "Under-Repair" mobile devices using SureMDM\" \/>\n<meta property=\"og:description\" content=\"So your employee has reported a problem with the mobile device (e.g barcode scanner not working, display is broken etc). Many times the device has to be sent to a service\/repair center where thorough diagnosis and repair is performed. How do you manage the device when it goes for repair. Most people don’t have any…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\" \/>\n<meta property=\"og:site_name\" content=\"42Gears Mobility Systems\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/42gears\" \/>\n<meta property=\"article:published_time\" content=\"2011-06-13T12:05:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-04T08:28:10+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png\" \/>\n<meta name=\"author\" content=\"42Gears Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@42Gears\" \/>\n<meta name=\"twitter:site\" content=\"@42Gears\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"42Gears Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\"},\"author\":{\"name\":\"42Gears Team\",\"@id\":\"https:\/\/www.42gears.com\/#\/schema\/person\/28a14f2c32de4a7903ac672579a88a2d\"},\"headline\":\"Keeping track of “Under-Repair” mobile devices using SureMDM\",\"datePublished\":\"2011-06-13T12:05:33+00:00\",\"dateModified\":\"2023-01-04T08:28:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\"},\"wordCount\":313,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.42gears.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png\",\"keywords\":[\"SureMDM\"],\"articleSection\":[\"Business\",\"Enterprise Mobility\",\"General\"],\"inLanguage\":\"nl\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\",\"url\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\",\"name\":\"Keeping track of \\\"Under-Repair\\\" mobile devices using SureMDM - 42Gears Mobility Systems\",\"isPartOf\":{\"@id\":\"https:\/\/www.42gears.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png\",\"datePublished\":\"2011-06-13T12:05:33+00:00\",\"dateModified\":\"2023-01-04T08:28:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#breadcrumb\"},\"inLanguage\":\"nl\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl\",\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage\",\"url\":\"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png\",\"contentUrl\":\"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.42gears.com\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Keeping track of “Under-Repair” mobile devices using SureMDM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.42gears.com\/#website\",\"url\":\"https:\/\/www.42gears.com\/\",\"name\":\"42Gears Mobility Systems\",\"description\":\"Mobile Device Management (MDM), Mobile Security & Mobile Device Lockdown\",\"publisher\":{\"@id\":\"https:\/\/www.42gears.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.42gears.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.42gears.com\/#organization\",\"name\":\"MDM - 42Gears\",\"url\":\"https:\/\/www.42gears.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl\",\"@id\":\"https:\/\/www.42gears.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.42gears.com\/wp-content\/uploads\/2018\/12\/Featured-Image-42Gears-logo.png\",\"contentUrl\":\"https:\/\/www.42gears.com\/wp-content\/uploads\/2018\/12\/Featured-Image-42Gears-logo.png\",\"width\":499,\"height\":330,\"caption\":\"MDM - 42Gears\"},\"image\":{\"@id\":\"https:\/\/www.42gears.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/42gears\",\"https:\/\/x.com\/42Gears\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.42gears.com\/#\/schema\/person\/28a14f2c32de4a7903ac672579a88a2d\",\"name\":\"42Gears Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl\",\"@id\":\"https:\/\/www.42gears.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7d257fb658a429b8607872336eac3833a8314ca3ca67d72c90ceeddc7700c42e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7d257fb658a429b8607872336eac3833a8314ca3ca67d72c90ceeddc7700c42e?s=96&d=mm&r=g\",\"caption\":\"42Gears Team\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Keeping track of \"Under-Repair\" mobile devices using SureMDM - 42Gears Mobility Systems","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/","og_locale":"nl_NL","og_type":"article","og_title":"Keeping track of \"Under-Repair\" mobile devices using SureMDM","og_description":"So your employee has reported a problem with the mobile device (e.g barcode scanner not working, display is broken etc). Many times the device has to be sent to a service\/repair center where thorough diagnosis and repair is performed. How do you manage the device when it goes for repair. Most people don’t have any…","og_url":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/","og_site_name":"42Gears Mobility Systems","article_publisher":"https:\/\/www.facebook.com\/42gears","article_published_time":"2011-06-13T12:05:33+00:00","article_modified_time":"2023-01-04T08:28:10+00:00","og_image":[{"url":"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png","type":"","width":"","height":""}],"author":"42Gears Team","twitter_card":"summary_large_image","twitter_creator":"@42Gears","twitter_site":"@42Gears","twitter_misc":{"Written by":"42Gears Team","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#article","isPartOf":{"@id":"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/"},"author":{"name":"42Gears Team","@id":"https:\/\/www.42gears.com\/#\/schema\/person\/28a14f2c32de4a7903ac672579a88a2d"},"headline":"Keeping track of “Under-Repair” mobile devices using SureMDM","datePublished":"2011-06-13T12:05:33+00:00","dateModified":"2023-01-04T08:28:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/"},"wordCount":313,"commentCount":0,"publisher":{"@id":"https:\/\/www.42gears.com\/#organization"},"image":{"@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage"},"thumbnailUrl":"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png","keywords":["SureMDM"],"articleSection":["Business","Enterprise Mobility","General"],"inLanguage":"nl","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.42gears.com\/es\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/","url":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/","name":"Keeping track of \"Under-Repair\" mobile devices using SureMDM - 42Gears Mobility Systems","isPartOf":{"@id":"https:\/\/www.42gears.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage"},"image":{"@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage"},"thumbnailUrl":"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png","datePublished":"2011-06-13T12:05:33+00:00","dateModified":"2023-01-04T08:28:10+00:00","breadcrumb":{"@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#breadcrumb"},"inLanguage":"nl","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/"]}]},{"@type":"ImageObject","inLanguage":"nl","@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#primaryimage","url":"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png","contentUrl":"http:\/\/live-42gears-site.pantheonsite.io\/wp-content\/uploads\/2011\/06\/devicerepair.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.42gears.com\/blog\/keeping-track-of-under-repair-mobile-devices-using-suremdm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.42gears.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Keeping track of “Under-Repair” mobile devices using SureMDM"}]},{"@type":"WebSite","@id":"https:\/\/www.42gears.com\/#website","url":"https:\/\/www.42gears.com\/","name":"42Gears Mobility Systems","description":"Mobile Device Management (MDM), Mobile Security & Mobile Device Lockdown","publisher":{"@id":"https:\/\/www.42gears.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.42gears.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl"},{"@type":"Organization","@id":"https:\/\/www.42gears.com\/#organization","name":"MDM - 42Gears","url":"https:\/\/www.42gears.com\/","logo":{"@type":"ImageObject","inLanguage":"nl","@id":"https:\/\/www.42gears.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.42gears.com\/wp-content\/uploads\/2018\/12\/Featured-Image-42Gears-logo.png","contentUrl":"https:\/\/www.42gears.com\/wp-content\/uploads\/2018\/12\/Featured-Image-42Gears-logo.png","width":499,"height":330,"caption":"MDM - 42Gears"},"image":{"@id":"https:\/\/www.42gears.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/42gears","https:\/\/x.com\/42Gears"]},{"@type":"Person","@id":"https:\/\/www.42gears.com\/#\/schema\/person\/28a14f2c32de4a7903ac672579a88a2d","name":"42Gears Team","image":{"@type":"ImageObject","inLanguage":"nl","@id":"https:\/\/www.42gears.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7d257fb658a429b8607872336eac3833a8314ca3ca67d72c90ceeddc7700c42e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7d257fb658a429b8607872336eac3833a8314ca3ca67d72c90ceeddc7700c42e?s=96&d=mm&r=g","caption":"42Gears Team"}}]}},"author_meta":{"ID":"7","user_nicename":"42gears","user_email":"42gears@gmail.com","user_registered":"2015-07-15 04:55:37","display_name":"42Gears Team","first_name":"42Gears","last_name":"Team"},"_links":{"self":[{"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/posts\/7841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/comments?post=7841"}],"version-history":[{"count":2,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/posts\/7841\/revisions"}],"predecessor-version":[{"id":84925,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/posts\/7841\/revisions\/84925"}],"wp:attachment":[{"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/media?parent=7841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/categories?post=7841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.42gears.com\/nl\/wp-json\/wp\/v2\/tags?post=7841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}