{"id":107013,"date":"2024-11-08T10:35:47","date_gmt":"2024-11-08T10:35:47","guid":{"rendered":"https:\/\/www.42gears.com\/?p=107013"},"modified":"2025-11-04T09:15:24","modified_gmt":"2025-11-04T09:15:24","slug":"reduce-it-burden-and-support-costs-with-suremdm-self-service-portal","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/nl\/blog\/reduce-it-burden-and-support-costs-with-suremdm-self-service-portal\/","title":{"rendered":"Empower Users with SureMDM Self-Service Portal and Reduce IT Support Costs"},"content":{"rendered":"\n

Imagine a situation where the IT team gets numerous requests on finding a lost device, resetting passwords, and erasing corporate data on a lost or stolen device. While these important issues appear to be minor, they can eat away your IT team\u2019s productivity and energy.<\/p>\n\n\n\n

Think about it:<\/strong> How many hours would be wasted on fixing these little hiccups ? Also, the average cost of handling a support ticket is $221<\/sup>. Now just think about the amount of time and money getting wasted. <\/p>\n\n\n\n

But, what if there was a way to cut down on these tickets and free up time for more priority work? Sounds interesting, right? Well, that\u2019s where the Self-Service Portal in SureMDM<\/a> comes into the picture! <\/p>\n\n\n\n

What is a Self-Service Portal in SureMDM? <\/strong><\/h2>\n\n\n\n

A Self-Service Portal is a web-based portal where end users can view the list of devices they have enrolled and independently access and execute selected device management tasks without depending on IT admins. This not only reduces the number of support tickets, but also empowers end users to effectively manage their enrolled devices. <\/p>\n\n\n\n

How Does Self-Service Portal Work in SureMDM?<\/strong><\/h2>\n\n\n\n

To access the Self-Service Portal from devices, there are three simple steps<\/p>\n\n\n\n