{"id":1951,"date":"2013-03-15T19:02:05","date_gmt":"2013-03-15T13:32:05","guid":{"rendered":"http:\/\/live-42gears-site.pantheonsite.io\/blog\/?p=1951"},"modified":"2023-01-13T06:15:34","modified_gmt":"2023-01-13T06:15:34","slug":"troubleshooting-surelocksurefox-for-android","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/es\/blog\/troubleshooting-surelocksurefox-for-android\/","title":{"rendered":"Troubleshooting SureLock\/SureFox for Android"},"content":{"rendered":"

Applies to: SureLock<\/a>, SureFox<\/a><\/p>\n

To speed up the process of troubleshooting these problems, we have integrated diagnostics into our products. <\/span>There are 3 files generated:<\/span><\/p>\n

    \n
  1. SureLock Log file
    \n<\/strong><\/strong>The SureLock log file is found in the root folder of device storage<\/strong> by the name of SureLock(version_num)_LOG.txt<\/strong> where version_num<\/em> is the SureLock version you are using. This file contains internal SureLock information helpful in troubleshooting your issue.<\/li>\n
  2. SureLock Diagnostic file
    \n<\/strong>The diagnostic file is found in the root folder of device storage<\/strong> by the name of surelock.diagnostics_log.txt<\/strong> and contains information about the applications (or websites in case of SureFox) which are getting blocked. This can be helpful in finding out the blacklisted application which might be preventing your allowed app to run successfully.<\/li>\n
  3. SureLock Settings file
    \n<\/strong>The settings file exported from SureLock\/SureFox contains your application configuration. The settings  file allow us to determine which possible feature might help in solving the issue(s). Refer to this link to know how to export the settings file:     link<\/a><\/li>\n<\/ol>\n

    We request you to send these files together with the issue details to help us in serving you better. In case of any query related to our products, feel free to contact us<\/a>.<\/p>\n

    To learn more on how to secure and manage Android, iOS and Windows Mobile\/CE devices efficiently, visit us at www.42gears.com<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

    Applies to: SureLock, SureFox To speed up the process of troubleshooting these problems, we have integrated diagnostics into our products. There are 3 files generated: SureLock Log file The SureLock log file is found in the root folder of device storage by the name of SureLock(version_num)_LOG.txt where version_num is the SureLock version you are using. This file contains…<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,10,23,8,16,21],"tags":[22,95,33,15,20],"class_list":["post-1951","post","type-post","status-publish","format-standard","hentry","category-android","category-business","category-enterprise-mobility","category-general","category-surefox","category-surelock","tag-android","tag-internet-kiosk","tag-kiosk","tag-surefox","tag-surelock"],"acf":[],"yoast_head":"\nTroubleshooting SureLock\/SureFox For Android | 42Gears<\/title>\n<meta name=\"description\" content=\"42Gears\u2019 blog has everything you need to future-proof your business. 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