{"id":84224,"date":"2022-12-15T18:00:50","date_gmt":"2022-12-15T18:00:50","guid":{"rendered":"https:\/\/www.42gears.com\/?p=84224"},"modified":"2023-06-14T11:57:05","modified_gmt":"2023-06-14T11:57:05","slug":"generating-bug-reports-for-your-android-devices-has-never-been-this-easy","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/de\/blog\/generating-bug-reports-for-your-android-devices-has-never-been-this-easy\/","title":{"rendered":"Generating bug reports for your Android devices has never been this easy!"},"content":{"rendered":"\n<p>Finding issues and providing detailed bug reports are one of the most important aspects of a tester&#8217;s job. This report is necessary to identify the root cause of the problem or replicate the issue at the support end. As bug reporting is crucial in providing a hassle-free product, it is key to identify and fix bugs early in the software development lifecycle.&nbsp;<\/p>\n\n\n\n<p>There are many ways to <a href=\"https:\/\/techblogs.42gears.com\/generate-bug-report-on-android-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\">generate bug reports<\/a> for your device, but this usually involves a lot of manual effort and is time-consuming. SureMDM\u2019s latest feature brings you an easier way to do this.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-generate-download-logcat-files-bug-reports-from-the-suremdm-console\">Generate\/download logcat files\/bug reports from the SureMDM console<\/h3>\n\n\n\n<p>Users\/admins can now <strong>generate\/download logcat files\/bug reports on Android devices<\/strong> in SureMDM. Using this<strong> <\/strong>feature, you can generate\/download system or network logs and bug reports with different levels like network, app, and system for troubleshooting issues specific to a device.&nbsp;<\/p>\n\n\n\n<p>For example, a user can generate:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>System logs to include all applications and events on the device&nbsp;<\/li><li>Network logs to record DNS requests and network connections from apps to a log file for the specified duration<\/li><li>Security logs to detect suspicious events&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-where-can-you-find-this-feature\">Where can you find this feature?&nbsp;<\/h2>\n\n\n\n<p>Step 1: \u201cEnable Security Logging\u201d and \u201cEnable Network Logging\u201d under System Settings of the Android Profiles. When the options are checked, the respective functions will be enabled on the device after applying the profile.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1.png\"><img decoding=\"async\" width=\"1024\" height=\"519\" src=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1-1024x519.png\" alt=\"\" class=\"wp-image-84225\" srcset=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1-1024x519.png 1024w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1-300x152.png 300w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1-768x389.png 768w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/1-1.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Step 2: In the \u2018Logs &gt; Troubleshoot\u2019 section for Android devices in the SureMDM console, Admins can request the Bug Report, Security Logs, Network Logs, and Server Logs in addition&nbsp; to the SureMDM Agent Logs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1.png\"><img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1-1024x485.png\" alt=\"\" class=\"wp-image-84231\" srcset=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1-1024x485.png 1024w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1-300x142.png 300w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1-768x364.png 768w, https:\/\/www.42gears.com\/wp-content\/uploads\/2022\/12\/2-1.png 1401w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>If the device is offline and a request report is initiated, SureMDM queues the request and processes it once the device comes back online. Once the report is generated successfully, it will be available for download from the SureMDM console.&nbsp;<\/p>\n\n\n\n<p>Please note:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Bug Report, Security Logs, and Network Logs options will be shown only on the devices enrolled in Device Owner mode.\u00a0<\/li><li>\u201cBug Report\u201d and \u201cSecurity Logs\u201d are compatible on devices with Android OS 6 and above.<\/li><li>\u201cNetwork Logs\u201d are compatible on devices with Android OS 7 and above.<\/li><\/ul>\n\n\n\n<p>Users will see below prompt in notifications tray upon generating Bug Report and the report is collected only post \u2018Share\u2019 option is selected.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1.png\"><img decoding=\"async\" src=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1-647x1024.png\" alt=\"\" class=\"wp-image-90593\" width=\"228\" height=\"361\" srcset=\"https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1-647x1024.png 647w, https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1-190x300.png 190w, https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1-768x1215.png 768w, https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1-971x1536.png 971w, https:\/\/www.42gears.com\/wp-content\/uploads\/2023\/06\/image-1-1.png 1011w\" sizes=\"(max-width: 228px) 100vw, 228px\" \/><\/a><\/figure>\n\n\n\n<p>We understand how critical it is to make data-driven decisions, and this feature will undoubtedly give you more autonomy and help you manage your devices more effectively.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Finding issues and providing detailed bug reports are one of the most important aspects of a tester&#8217;s job. This report is necessary to identify the root cause of the problem or replicate the issue at the support end. As bug reporting is crucial in providing a hassle-free product, it is key to identify and fix&hellip;<\/p>\n","protected":false},"author":7,"featured_media":84243,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"latest-blog-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-84224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Easy Generation of Bug Reports for Android Devices using SureMDM<\/title>\n<meta name=\"description\" content=\"You can now generate bug reports or logcat files for Android devices using SureMDM\u2019s latest capability.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.42gears.com\/blog\/generating-bug-reports-for-your-android-devices-has-never-been-this-easy\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generating bug reports for your Android devices has never been this easy!\" \/>\n<meta property=\"og:description\" content=\"You can now generate bug reports or logcat files for Android devices using SureMDM\u2019s latest capability.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.42gears.com\/blog\/generating-bug-reports-for-your-android-devices-has-never-been-this-easy\/\" \/>\n<meta property=\"og:site_name\" content=\"42Gears Mobility Systems\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/42gears\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-15T18:00:50+00:00\" \/>\n<meta property=\"article:modified_time\" 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