{"id":30290,"date":"2019-01-14T11:03:31","date_gmt":"2019-01-14T11:03:31","guid":{"rendered":"https:\/\/www.42gears.com\/?p=30290"},"modified":"2021-03-04T18:33:17","modified_gmt":"2021-03-04T18:33:17","slug":"remote-support-for-easy-troubleshooting-with-42gears-uem","status":"publish","type":"post","link":"https:\/\/www.42gears.com\/de\/blog\/remote-support-for-easy-troubleshooting-with-42gears-uem\/","title":{"rendered":"Remote Support for Easy Troubleshooting with SureMDM"},"content":{"rendered":"\n
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One of the most important tasks for an IT admin is to proactively identify and troubleshoot issues with corporate devices. Some common problems faced by IT pros include device features malfunctioning, application permissions access, incorrectly configured application and system settings. For remote devices, troubleshooting issues can be even more challenging as administrators may not have direct access to them. <\/p>\n\n\n\n

SureMDM<\/strong><\/a> offers Remote <\/strong>feature that allows IT admins to remotely connect to end-user devices for troubleshooting and maintenance. Under this feature, there are two options: <\/p>\n\n\n\n

1. Remote View<\/strong> – The process wherein the admin can remotely view the screen of deployed devices and check what actions are being performed on them by the user.
2. Remote Control<\/strong> – The process of giving IT admin remote access to the device controls. <\/p>\n\n\n\n

Let\u2019s take a look at the SureMDM<\/strong> remote support features that are supported on different platforms for easy device troubleshooting: <\/p>\n\n\n\n\n

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Steps to access remote support on Android<\/b> devices:<\/h3>\n
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  1. Login to SureMDM Web Console<\/a>.<\/li>\n
  2. Select the Android<\/b> device.<\/li>\n
  3. Right-click and select Remote<\/b> or click Remote<\/b> from Quick Action Toolbar<\/b>.<\/li>\n
  4. Remote Screen will appear on the left side of the screen. The right side of the screen will have the following options:
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    File Explorer<\/b> – Access files stored on the internal storage of the end user\u2019s device.<\/p>\n\t\t\t\t

    Clipboard<\/b> – Send, read and clear text from device clipboard.<\/p>\n\t\t\t\t

    Task Manager<\/b> – Monitor processes with CPU Usage, RAM Usage, applications running on the remote device.<\/p>\n \n <\/li>\n <\/ol>\n

    SureMDM provides remote control option for:<\/h3>\n