Technical writer

Job description

  • To plan, write, edit and revise technical information and documents, including user manuals, general overviews, configuration/installation instructions, and product specifications.
  • Collaborate with the team of technical writers, and facilitate coordination with product and QA teams.
  • Study and evaluate the user feedback to propose enhancements to documentation.
  • Technical Writing experience on MDM products preferred
  • Assessing the audience and the nature of the documentation required.  
  • Researching and gathering the information required. 
  • Presenting the information according to the user’s needs
  •  Apply style guides and authoring checklists to maintain documentation quality
  •  Work with other writers, Product Managers, service/marketing team to identify gaps in documentation of functionality and complete the required documentation
  • Publish and maintain templates for written documentation produced by others ensuring a consistent “look and feel.

 Skills

  • 2-4 years of experience as a Technical Writer
  • Proficient in authoring tools like Google Docs, MS Office Suite (including MS Word, MS PowerPoint, and MS Excel), and help authoring tools like MadCap Flare or HelpNDoc etc
  •  Knowledge on UEM or MDM space
  • Ability to write clearly and concisely
  • Proven ability to write conceptual, task oriented, and reference documentation.
  •  Experience writing to a style guide and to meet authoring requirements
  •  Well organized and able to operate independently.
  •  Good planner and systematic organizer.
  •  Willingness to learn about new products and technologies
  • Excellent writing and communication skills.
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