Technical Consultant, EMEA

Relevant Experience: 1-2 Years

Job Description

  •  Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
  •  Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
  •  Minimum 1- 2 years of relevant experience
  •  Strong problem-solving abilities, strong team player
  •  Able to plan, prioritise and organize workload, consistently working within service standards and agreed objectives
  •  Good verbal and written communication skills in English
  •  Fluency in German a necessity

Responsibilities

  • Travel on site to customers/partners when required to deliver training
  • Provide telephone and email, and technical support for our software products
  • Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
  • Work proactively to update customers by reporting progress regarding outstanding queries
  • Endeavor to respond to all customer requests in a timely manner while improving customer experience
  • Provide superior customer service in regards to our UEM solutions
  • Diagnose and solve application queries and answer customer questions
  • Use various devices to reproduce customer environments in order to troubleshoot issues further
  • Work with Customers on delivery of 42Gears certification and training plans
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