Customer Success Manager

Customer Account Manager Roles and responsibilities

  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships, especially with key customer stakeholders and Partners   Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction  Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to achieve sustainable growth
  • Answering product-related queries in a timely manner.
  • Train customers to use products effectively
  • Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
  • Establish best practices

Requirements and skills

  • Proven 3+ years of work experience as a Technical Account Manager or as a Technical Support Engineer and Sr. Technical Support Engineer
  • Understanding of Software development life cycle and bug life cycle.
  • Strong understanding on all mobile dev
  • ice platforms and mobility terminology.
  • Knowledge of current mobile device trends in the market.
  • Experience in managing multiple accounts as dedicated account Owner
  • An ability to gasp customers’ needs and suggest timely solutions
  • Good time-management skills
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Hand on experiences with MDM, UEM products