Relevant Experience: Fresher
Education Qualification: 0-2 Years

Job Description

We are looking for a Technical Support Engineer with a keen ambition to work in a fast-paced, customer-focused environment. We want an energetic and ambitious youngster who is ready to take ownership of Customer issues/queries, who loves to learn, contribute to a high-performance team.

Responsibilities

• Support customers via Email, Phone, Chat and remote tools.
• Reproduce customer issues on in house devices and raise it with Engineering team
• Follow up with customers and provide regular updates on reported issues
• Work closely with other teams whenever required
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learnings for reuse.
• Participate in technical communications within internal Support Team to share best practices and learn about new technologies.
• Focus on area of technical specialization and attend technical trainings.

Qualifications

• Excellent verbal and written communication skills; ability to explain technical terms/concepts to customers in simple terms.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress situations.
• Basic understanding on Software development life cycle and bug life cycle.
• Strong understanding on all mobile device platforms and mobility terminology.
• Knowledge of current mobile device trends in market.
• Flexible to work in any 9 hour shift (day/night).
• Prior experience in supporting mobility products is a plus.
• Strong aptitude for learning new technologies, technical concepts quickly and understanding how to utilize them in a customer facing environment.
• Logical approach to problem solving.

Note : You can also send your resume across to 42Gears HR Team on jobs@42gears.com and add the position name as the subject.