SureMDM On-demand has extensive support for providing help-desk support to end-user mobile devices. Features include:
1. View device screen when the device is away in the field.
2. Use keyboard and mouse to interact with the device
3. File explorer to add, remove, delete and launch files and applications
4. Process Viewer to view running process and kill any running process
Check out cloud-based trial version of SureMDM at https://www.42gears.com/suremdm/.