How to Remote Screen Capture for Android devices with SureMDM

SureMDM offers a remote support feature that allows IT admins to remotely connect to end-user devices or troubleshooting and maintenance.  

Purpose 

The purpose of this knowledge article is to provide a guide on how to remote screen capture for Android devices with SureMDM.

Prerequisites

• The Remote Screen Capture or Screenshot feature in SureMDM is available for Android devices running with OS Kitkat and above.
• The device should be Online on the console.

Steps

1. Download SureMDM Agent on the device and log in to the SureMDM web console.

2. Select the device from the Device List.

3. Click Remote from the Quick Action Toolbar.

The new remote tab will let you view the real-time screen of the selected device and offer the following options:

• Device Status
• Settings: Rotate Screen/Image Quality
• Play or Pause
• Swipe to unlock
• Volume Control
• Search
• Screenshot: Capture and download the screen.

4. Click Screenshot to download the screenshot to your computer.

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