Partner Profile: On The Spot® Systems

On The Spot® Systems develops mobile data collection systems with a real-time business intelligence platform to enable businesses to gather customer insights, service feedback, and achieve field data collection needs wherever and whenever it is required.

Survey On The Spot® enables service focused organizations to capture in-the-moment customer and employee feedback cost effectively. Utilizing iPhone, iPad, iPod touch, Android, and smartphone technology, our surveys provide on-site insights including photos and text commentary. The system also features service alerts, digital coupons and rewards, and automated data reporting via the web.

Business owners frequently receive inadequate customer feedback, and most feedback is received weeks after the customer was served. This means that traditional paper surveys provide very little use to managers, and don't help managers immediately improve customer service or fix problems that may be happening in real time. With Survey On The Spot, managers learn how well they are serving customers and can receive instant alerts if a customer has had an unfavorable experience. Managers gain far more comprehensive on-site insights® from customers while they are on the spot, as well as increase opt-in subscribers to mailing lists to build a stronger relationship with customers.

Utilizing SureFox and SureLock on your Android tablets and smartphones enables you to control access to the device, preventing unauthorized tampering and ensuring that your survey is the only app available on the device.